Description: * Bachelor's degree completed or in progress in Information Technology, Information Systems, Computer Science, Computer Networks, or related fields. * Experience with hardware maintenance (laptops, desktops, printers, and data collectors). * Experience in end-user technical support, including service to senior-level personnel. * Knowledge of Office 365 suite, antivirus software, and encryption solutions. * Experience with operating system formatting and installation using online and offline images. * Experience with ticketing systems, preferably ServiceNow. * Organizational skills and discipline for recording and tracking technical activities. * Strong communication skills and professional demeanor for end-user support. * Perform hardware maintenance on laptops, desktops, printers, and data collectors. * Provide technical support to high-level end users, both on-site and remotely. * Support software applications, including the Office 365 suite, antivirus software, and encryption solutions. * Perform machine formatting, as well as operating system installation and reinstallation using online and offline images. * Prepare, configure, and replace machines and mobile devices, scheduled in advance with the end user. * Record all performed activities in the ticketing system (ServiceNow), ensuring follow-up and daily updates of support tickets. * Develop computer delivery checklists and collect end-user signatures on responsibility agreements. * Monitor and maintain servers, tools, and software, ensuring environment availability and proper functionality. 251220020255474828