**Address:** Av. Pereira Barreto, 1479 \- Centro, São Bernardo do Campo \- SP, 09751\-000 **Position:** Mid-Level IT Support Analyst - Help Desk \- Infrastructure **Responsibilities:** * Opening and tracking technical service tickets * Installing and configuring Microsoft operating systems and drivers * Updating firmware and network sharing * Installing and configuring printers, scanners, and multifunction devices (USB, Network, Wi\-Fi) * Installing applications requested by clients * Preventive and corrective maintenance of computers and printers * Assembling and maintaining desktops and notebooks * Configuring email accounts (IMAP, POP, Exchange Online) * Installing and configuring OneDrive * Backing up workstations * Optimizing performance of workstations, printers, and networks * Providing technical user support, identifying their needs * Collaborating with internal teams to improve processes and customer service * Performing occasional on-site technical visits to clients for face-to-face support and resolution of specific demands. * Documenting and updating technical procedures * Assisting in training and guiding junior team members * Supporting planning of infrastructure improvements * Handling analysis and resolution of more complex issues * Monitoring tickets and following up with users to ensure timely resolution; * Assisting in implementing security policies and IT best practices; * Supporting the update and management of hardware and software inventory. **Personal Requirements:** * Experience in customer service (phone and in-person); * Proactivity; * Strong verbal and written communication skills; * Ability to quickly and effectively solve problems; * Organization and sense of responsibility. * Experience in team leadership or coordination **Technical Requirements:** * Knowledge of Windows operating systems and Office Suite * Remote support tools (TeamViewer, AnyDesk) * Hardware knowledge: testing, component replacement, maintenance * Networking knowledge (modems, routers, etc.) * Leadership and strong team management skills. **Preferred Qualifications:** * Residing near the center of São Bernardo do Campo or nearby regions; * Currently pursuing a degree in Computer Networks or Information Security; **Salary:** R$ 2\.600.00 CLT **Work Hours:** Monday to Friday, 8:00 AM to 5:00 PM (On-site) **Benefits:** * Medical insurance; * Life insurance; * Meal allowance: R$ 30.00 per day; * Birthday day off \+ gift card; * Transportation allowance; * Fuel assistance; * Sesc membership (requires registration); * Training and internal development programs; Job type: Full-time CLT Pay: R$2\.600.00 per month Benefits: * Medical insurance * Fuel assistance * Life insurance * Meal allowance * Transportation allowance Screening questions: * Do you have experience with Help Desk? * Do you live in São Bernardo do Campo, Diadema, São Caetano do Sul, or Santo André? * We would like to emphasize that this position focuses on technical support, not system development. Is this aligned with your profile and expectations? * Describe a situation where you had to guide or coordinate other members of the support team. What were the challenges, and how did you ensure the issue was resolved? Experience: * IT Help Desk (Required)