We are seeking a **Level I Technology Analyst (Level 1 Technical Support)** responsible for activities related to software licensing, IT asset management, videoconferencing support, and Level 1 technical support—ensuring efficient operation of technological resources and user support. **Responsibilities and Duties** **Software Licensing and Management** * Analyze software license agreements and corporate systems. * Enter contract information into the CMDB database. * Manage acquired licenses and audit installed versus purchased software. * Perform remote software uninstallations. * Support contract management and demand tracking in spreadsheets. * Respond to tickets in the licensing queue. **Asset Management** * Perform corrective and preventive maintenance on laptops and desktops. * Configure assets for new associates and reformat returned equipment. * Manage disposal of discontinued assets (via ticket creation in SGD). * Manage responsibility agreements (deployment and auditing). * Create software installation documentation and update the knowledge base (Wiki). * Support procurement of materials and supplies required for operations. * Monitor printers and peripherals, performing maintenance as needed. * Handle equipment shipping and pickup for onboarding, offboarding, and maintenance. * Identify process improvements in asset management. **Videoconferencing Support** * Prepare and test equipment prior to critical meetings (microphones, cameras, projectors, codecs). * Assist users at the start of videoconferences, ensuring connectivity and screen sharing. * Address incidents during meetings (audio/video failures, connectivity issues). * Conduct preventive maintenance and periodic device checklists. * Log incidents and maintain up-to-date inventory records for room equipment. * Guide users and prepare quick-reference guides for videoconferencing systems. **Level 1 Technical Support and VIP Support** * Provide first-level (Level 1) support to associates, either on-site or remotely. * Deliver priority support to executives and directors (VIP), ensuring speed and discretion. * Install basic software and configure systems according to requirements. **Infrastructure Support** * Provide ad-hoc support to the networking team (Wi-Fi and local infrastructure checklists). * Support data center server-related tasks as required. * Address printing environment and print server-related requests. **Requirements and Qualifications** * Knowledge of operating systems (Windows), software installation, and hardware maintenance. * Familiarity with videoconferencing platforms (Teams, Zoom, Webex, Google Meet). * Basic understanding of networking and infrastructure. * Strong communication skills and user support capability. * Experience in asset management and software licensing is desirable. * Experience in Level 1 technical support and videoconferencing support. * Completed high school education (technical or higher education in IT is desirable). **PREFERRED QUALIFICATIONS:** * Certifications such as ITIL, Microsoft, or similar. * Technical English for reading manuals and documentation. **Additional Information** **Benefits:** * Meal voucher * Health insurance * Dental insurance * Life insurance * Wellhub * “Tranquil Mind” Program * Profit-sharing plan (PLR) ### **Being Together Always Is What Drives Us!!!** We are Algar, a people-first company serving people, part of the Algar Group, committed to best ESG practices. Our greatest expertise lies in connecting people and innovating to positively transform the future. With over 70 years of history, we have built a comprehensive portfolio of technology and telecommunications solutions serving corporate (B2B) and retail (B2C) customers across Brazil. Here, you’ll find access to voice, data, IT, IoT, and Artificial Intelligence services; ultra-fast internet (Fiber and 5G); high-quality mobile service; fixed and mobile telephony; and a sustainability leader in environmental, social, and corporate governance—recognized by GPTW as one of the best places to work. Because we care deeply about our human capital, pillars such as health, safety, and well-being form the foundation for developing our 4,000+ associates—the term we use for our employees. With our eyes on the future, we’re here to offer the best IT and telecom products and services for your life and business—and we’re also ready to be your top choice for professional growth and career development. That’s what it truly means to be \#AlwaysTogether.