Job Summary: We are seeking a Junior IT Technical Support Analyst to provide user assistance and technical support, ensuring the proper functioning of systems and IT infrastructure. Key Highlights: 1. Provide technical support to users (on-site and remote) 2. Perform preventive and corrective maintenance of hardware and software 3. Support the installation and configuration of systems, equipment, and networks We are seeking a **Junior IT Technical Support Analyst** to provide user assistance and technical support, ensuring the proper functioning of systems, equipment, and information technology infrastructure. Main Responsibilities: * Provide technical support to users (on-site and remote); * Receive and log technical support tickets; * Perform preventive and corrective maintenance of hardware and software; * Support the installation and configuration of systems, equipment, and networks; * Identify and resolve technical issues; * Assist the IT team with administrative tasks and departmental projects. Requirements: * **Bachelor's degree in Information Technology**, Information Systems, Computer Science, Computer Networks, or related fields; * Knowledge of operating systems (Windows); * Basic understanding of networking, hardware, and user support; * Strong communication and organizational skills; * Proactive and analytical mindset. Preferred Qualifications: * Prior experience in technical support; * Familiarity with corporate environments; * Experience handling support tickets and using help desk tools. * * We Offer: * Competitive market-based salary; * Benefits (to be specified); * Collaborative work environment; * Professional development opportunities. Employment Type: Full-time CLT Salary: R$1.518,00 - R$3.000,00 per month Work Location: On-site