Job Summary: A professional for Level 1 technical support, IT monitoring, project participation, and resolution of network and infrastructure issues. Key Highlights: 1. Level 1 end-user support (remote and on-site) 2. IT environment monitoring (Zabbix, Grafana) 3. Participation in implementation and migration projects Level 1 end-user support (remote and on-site); Preparation of technical reports on root causes, solutions, and improvements; Monitoring of IT environments using Zabbix and Grafana; Participation in server, system, and email implementation and migration projects; Workstation formatting, migration, and configuration; Printer installation and sharing; Routers, MikroTik, and Wi-Fi equipment; Detection and resolution of network and infrastructure issues; Experience in incident analysis and response with solution delivery; Knowledge of backup routines; Employment Type: Permanent CLT Compensation: R$2.290,00 per month Benefits: * Medical insurance * Dental insurance * Company mobile phone * Meal allowance * Transportation allowance Work Location: On-site