Job Summary: We are seeking a Junior Support Technician to work on infrastructure and information security, providing technical support and ensuring high availability of platforms. Key Highlights: 1. Work on a strategic project focused on infrastructure and information security. 2. Provide technical support and ensure high availability of platforms. 3. Support network infrastructure and internal system access management. Positivo S\+ is looking for a **Junior Support Technician** to work on a strategic project focused on infrastructure and information security. If you reside in the Barueri region, possess technical knowledge, and seek growth in the IT field, this opportunity is for you! ### **Main Responsibilities:** * Provide technical support, ensuring high availability and performance of platforms. * Respond to user requests, registering and resolving tickets according to internal procedures. * Create and maintain updated technical procedures for the area. * Support network infrastructure and internal system access management. * Ensure full functionality of technological resources (hardware and software), aiming at information security and service excellence. ### **Mandatory Requirements:** * **Education:** Completed or ongoing High School Diploma and Technical Course in Information Technology. * **Experience:** Prior experience in technical support/IT. * **Technical Knowledge:** Intermediate-level Microsoft Office and knowledge of telecommunications and networking systems. * **Location:** Reside in Barueri or nearby region. * **Availability:** Flexibility in working hours, if required to perform adjustments. ### **Preferred Qualifications:** * Bachelor's degree (completed or in progress) in Information Technology-related fields. ### **Job Details:** * **Work Model:** On-site. * **Location:** Alphaville Industrial, Barueri \- SP * **Working Hours:** Monday to Friday, from 08:00 to 17:00\. ### **Benefits:** * Medical and dental plans. * Life insurance and meal/food allowance. * Transportation allowance or parking. * Discount club and discounts on Positivo products. * Access to Wellhub (gyms) and Mente Tranquila. * Elleve Performance: Discounts on universities and courses. Minimum Education Level: Technical Course