Job Summary: The Junior IT Support Analyst provides technical support, resolves hardware and software issues, performs preventive maintenance, and ensures the proper functioning of systems and customer satisfaction. Key Highlights: 1. Proactive technical support to users and systems 2. Identification of improvements and optimization of the technological environment 3. Participation in implementation projects for clients The Junior IT Support Analyst is responsible for providing technical support to users, resolving hardware and software issues, performing preventive maintenance, and installing and configuring equipment. The role proactively identifies and resolves incidents to ensure optimal system performance and internal customer satisfaction. * Technical support for office users' technology resources. * Ad-hoc support for client implementation projects when required. * General infrastructure support activities. * Identification of process improvements and optimization of the company's technological environment. * Customer support activities and coordination with product manufacturers for ticket creation and follow-up as needed. **Specific Skills:** * Technical support to users; * Knowledge of IT infrastructure; * Networking knowledge to support office internet; * Creation and tracking of technical support tickets; * Installation and configuration of hardware and software; * Assertive communication; * Teamwork; * Organization and time management; * Microsoft 365 administration; * Operating systems;