**Description and Responsibilities:** **Schedule:** Monday to Thursday, 8:00 AM to 6:00 PM; Friday, 8:00 AM to 5:00 PM, with 1-hour lunch break **Level:** Professional **Employment Type:** Permanent - CLT labor code Responsible for Specialized Technical Support (on-site and remote/Help Desk), managing the complete ticket lifecycle through a ticketing system, from diagnosis to resolution of hardware, software, and network incidents. Performs Data Analysis and Management Reporting, developing and executing SQL queries to extract strategic data. Uses advanced Excel and BI tools to generate reports and dashboards, and presents SLA metrics. Actively participates in System Implementation and Support (ERP, CRM, and corporate platforms), including software configuration, parameterization, and testing. Prepares technical documentation and conducts training sessions to ensure end-user adaptation to new systems and processes. **Requirements:** Professional with solid knowledge in infrastructure and systems, including Networks, Firewalls, Windows/Linux environments, and Virtualization. Has experience in support processes, familiar with Help Desk, Incident Management, and SLA enforcement, using monitoring tools such as Zabbix. Demonstrates strong analytical ability and intermediate/advanced Excel skills (advanced formulas, Pivot Tables, Power Query, and basic macros) for data processing and analysis, as well as basic SQL knowledge for database queries. Bachelor's degree in Information Technology or related field (Information Systems, Computer Science, etc.) completed or in progress is required. **Benefits:** Dental insurance, Parking, Meal voucher, Food allowance, Transportation allowance