Job Summary: Responsible for on-site customer support and assistance, guiding users on microcomputing, diagnosing computer issues, configuring systems, as well as providing remote support and hardware/software maintenance. Key Highlights: 1. On-site and remote customer support and assistance. 2. User guidance on microcomputing and problem resolution. 3. System configuration and updates, and hardware/software maintenance. On-site customer support and assistance. Responsible for guiding company users or customers on microcomputing, diagnosing computer issues, identifying components requiring replacement, and determining which software programs need reconfiguration or reinstallation; familiarity with customer service tools, including ticket management and guidance via email and telephone when necessary. Clarification of inquiries, infrastructure, configuration and updates related to: Microsoft products, antivirus software, network connectivity, hardware maintenance, software maintenance, internet, Office 365, printer configuration, servers, and client-specific systems. Hardware assembly, desktops, notebooks, and tablets **Minimum Education Requirement:** Technical Course Personal vehicle required Willingness to travel Travel allowance
João Silva
Indeed · HR
João Silva
Indeed · HR
