Job Summary: A technical support professional responsible for managing, configuring, and maintaining computing resources to ensure the proper operation of hardware, software, and networks, as well as resolving incidents and supporting users. Key Highlights: 1. Remote and on-site technical support for hardware, software, and networks. 2. Installation, configuration, and management of computing resources. 3. Incident resolution and user support for systems and equipment. **Responsibilities:** * Provide remote and on-site technical support, performing installation, configuration, customization, and management of computing resources (hardware and software), including equipment upgrades and implementation of new systems, versions, releases, and patches. * Support communication networks and assist users with questions related to standard market applications and corporate systems. * Detect and resolve IT equipment issues in a corrective and preventive manner. * Verify operational conditions of IT equipment. * Support users during in-person meetings, teleconferences, and videoconferences by organizing and configuring required equipment. * Perform on-site incident resolution, service requests, and technical inspections. * Assemble network cables and conduct basic verification and identification of UTP cabling infrastructure issues. * Identify and resolve issues related to network points and infrastructure (LAN, WAN, and WLAN) in environments using hubs and switches. * Implement network resource sharing. * Install, replace, and substitute IT equipment and defective parts provided by the CONTRACTOR when outside warranty. * Install, update, and configure security systems (antivirus) and supported operating systems—currently Windows and Chrome OS—as well as any others adopted in the future. * Configure and install software on computers, laptops, and tablets. * Remove previous system versions, perform formatting, and configure new virtual environments per the CONTRACTOR’s specifications. * Reconfigure existing equipment and software. * Install and configure workstations, printers, network cards, and update drivers. * Provide basic support for computers, printers, peripherals, and accessories at assigned locations. * Replace IT consumables such as ink cartridges and toner supplied by the CONTRACTOR. * Perform data loading, purging, and transfer across storage media. * Execute information security actions, including backup, data recovery (recover), virus detection, and disinfection of media and files. * Identify and resolve technical failures and non-conformities in hardware and software currently in use or during integration. * Support School Units in identifying, describing, and establishing the workflow for opening warranty claims with suppliers. **Requirements:** * Completed bachelor’s degree. * Proven experience in remote and on-site IT support. * Availability to use personal vehicle for travel. *CTC is an inclusive company. All our positions promote diversity and are open to professionals of all genders, races, ethnicities, ages, sexual orientations, and persons with disabilities (PwD).*