You will be responsible for remote and on-site support, installation, configuration, customization, and management of computing resources (hardware and software), including equipment upgrades and/or new software, programs, applications, system modules, computerized systems and their derivatives (versions, releases, and corrections), as well as handling communication networks, supporting users with questions regarding standard market applications, among others; Responsibilities: * Detect and resolve, in a corrective and preventive manner, potential issues in IT equipment; * Check the condition of IT equipment; * Support the CONTRACTOR's users during in-person meetings, teleconferences, and videoconferences by organizing and setting up equipment; * Work on-site to resolve incidents or service requests, or to conduct inspections; * Fabricate network cables and perform basic verification and identification of UTP cabling infrastructure problems; * Identify and resolve issues related to network points; * Implement sharing of network resources; identify problems in UTP cabling infrastructure; * Support troubleshooting of physical LAN, WAN, and WLAN issues within a heterogeneous environment containing hubs and switches; * Install, replace, and substitute IT equipment and defective parts provided and funded by the CONTRACTOR, provided such equipment is out of warranty; * Install, update, and configure antivirus security systems and supported Operating Systems (O.S.)—currently Windows and Chrome—and any other O.S.; * Configure and install software on computers, notebooks, and tablets; * Remove previous versions and configure the new virtual environment (formatting) defined by the contractor; * Reconfigure existing equipment and software; * Install and configure workstations and printers; * Support basic operations on computers, printers, peripherals, and accessories within the respective DE and its UEs; * Install network cards and update drivers; * Replace computer supplies such as ink cartridges and toners (provided by the CONTRACTOR); * Perform data loading, purging, and transfer on storage media; * Execute data security actions such as: backup, recovery, virus detection, disinfection of media and files, among others; * Identify and resolve issues, failures, and technical non-conformities presented by computing resources (hardware and software) in use or during integration; * Assist School Units in identifying, describing, and managing warranty claim processes with equipment or service providers under active warranty Requirements * Completed higher education * Experience in IT support, both remote and on-site.