Job Summary: Provide support and maintenance for IT infrastructure, ensuring service availability and security, with professional service delivery across all organizational levels. Key Highlights: 1. Support and maintenance of IT infrastructure. 2. Focus on courteous and professional service delivery, including executive-level support. 3. Development in Networking, Backup, and Troubleshooting. Provide support and maintenance for IT infrastructure, ensuring service availability, stability, and security, with service delivery to end users, managers, superintendents, and executives, always maintaining a professional demeanor aligned with the corporate environment. **Key Responsibilities** * Maintain and sustain IT infrastructure. * Provide on-site and remote infrastructure support. * Perform preventive and corrective maintenance routines. * Support equipment installation, configuration, and replacement activities. * Log support requests and actions in the ticketing system. * Collaborate effectively with the IT team, adhering to established processes and best practices. * Ensure courteous, clear, and professional communication, including for executive-level requests. **Requirements** * Professional, ethical, and responsible attitude. * Proactivity and ownership mindset. * Willingness to assist and focus on issue resolution. * Ability to work under pressure and interact effectively with various hierarchical levels. * Organizational skills, commitment, and teamwork. * Emotional control and interpersonal courtesy. **Communication** * Communicative, polite, and respectful demeanor. * Ability to explain technical issues clearly and concisely. * Active listening to accurately understand requests. **Technical Requirements** • Computer networking (TCP/IP, DHCP, DNS, VLAN, Wi-Fi) • Structured cabling and physical troubleshooting • Backup and restoration procedures • Network printers and shared services Minimum Education: Technical Course * Transportation Allowance * Meal Allowance * Life Insurance * Medical Assistance * Dental Assistance