Job Summary: Technical support professional to work in IT, providing assistance to users, performing equipment maintenance, and optimizing infrastructure for small and medium-sized enterprises. Key Highlights: 1. Comprehensive IT technical support for companies 2. System and network maintenance and optimization 3. Team collaboration and guidance of junior staff **A bit about the company...** An IT company specialized in implementing solutions for small and medium-sized enterprises. **What you’ll do daily...** * Open and track technical support tickets; * Install and configure Microsoft operating systems and drivers; * Perform firmware updates and network sharing; * Install and configure printers, scanners, and multifunction devices (USB, Network, Wi-Fi); * Install applications requested by clients; * Conduct preventive and corrective maintenance on computers and printers; * Assemble and maintain desktops and notebooks; * Configure email accounts (IMAP, POP, Exchange Online); * Install and configure OneDrive; * Perform workstation backups; * Optimize workstation, printer, and network performance; * Provide technical support to users, identifying their needs; * Collaborate with internal teams to improve processes and client service; * Conduct occasional on-site technical visits to clients for hands-on support and resolution of specific issues; * Document and update technical procedures; * Support training and guidance of more junior team members; * Assist in planning infrastructure improvements; * Engage in analysis and resolution of more complex problems. **What we’re looking for in the person joining our team...** * Completed high school education; * Experience in customer service (telephone and in-person); * Experience in team leadership or coordination; * Knowledge of Windows operating systems and Microsoft Office suite; * Proficiency with remote support tools (TeamViewer, AnyDesk); * Hardware knowledge: diagnostics, component replacement, and maintenance; * Networking knowledge (modems, routers, etc.), printers, and scanners; * Help desk IT support experience. **Employment Type:** CLT. **Remuneration:** R$ 3.000,00. **Benefits:** Transportation allowance + Health insurance (after 3 months of experience – Porto Seguro – no co-payment + 50% of monthly premium covered by the company) + Life insurance (Porto Seguro) + Meal voucher (R$ 32.00 per day) + Day Off + Birthday gift card (after 3 months of experience) + SESC membership (registration at SESC required) + Fuel allowance. **Working Hours:** Monday to Friday, 9:00 AM to 6:00 PM, with a 1-hour lunch break. **Location:** Downtown, São Bernardo do Campo/SP. **​** Job Type: Full-time CLT Payment: R$3.000,00 per month Benefits: * Health insurance * Fuel allowance * Life insurance * Meal voucher * Transportation allowance Selection Question(s): * Do you have Help Desk experience? If yes, for how many years? * Do you reside in São Bernardo do Campo, Diadema, São Caetano do Sul, or Santo André? * Please note this position focuses on technical support—not system development. Is this aligned with your profile and expectations? * Describe a situation where you needed to guide or coordinate other members of the support team. What were the challenges, and how did you ensure the issue was resolved? Experience: * IT Help Desk support (Mandatory) Work Location: On-site