Internal Infrastructure Analyst [On-site]

Description

Job Summary: An IT professional focused on technical support, hardware maintenance, network management, and procurement, committed to continuous improvement and results. Key Highlights: 1. Teamwork with freedom and responsibility 2. Focus on continuous improvement and results 3. Human-centered management and ongoing training **Solve, maintain, evolve. You are the cornerstone ensuring our technology operates flawlessly day in and day out.** **Who helps keep the house in order (with vision and precision)?** Individuals who can work effectively in teams, exercise freedom responsibly, demonstrate resilience, commit to continuous improvement, are driven by results, uphold integrity, and communicate assertively. This position is also open to persons with disabilities (PwD). **Your technical mission will be:** * **Internal Support:** Provide technical support to users, ensuring timely resolution of requests; * **Hardware Maintenance:** Perform corrective and preventive maintenance on computers and laptops; * **Network Management:** Configure and maintain local network infrastructure (cabling, Wi-Fi, switches); * **Procurement and Budgeting:** Prepare technical quotations and manage procurement of IT equipment and components; * **Support Management:** Work guided by **SLA** metrics and goal achievement via departmental **OKRs**; * **Documentation:** Prepare incident reports, inventory records, and departmental activity logs; * **General Assistance:** Support other routine IT department tasks. **What you already master that makes a difference:** * **Reside in Rio do Sul–SC** or nearby areas; * **Practical experience in machine maintenance** (laptop and desktop hardware); * **Networking knowledge:** Protocols, routing, and infrastructure design; * **Communication and Empathy:** Ability to deliver effective internal user support; * **Organized Profile:** Capability to handle budgets and technical reports; * **Bonus:** Knowledge of **electronics** will be considered a significant advantage. **Our way of recognizing those who care for what matters most:** * Up to 05 additional monthly salaries per year through achievement of organizational goals (PPR); * Meal/food allowance of R$ 31.00/day worked (approximately R$ 650.00/month) via Swile card; * Charter transportation to Ibirama – SC; * Progressive Unimed health plan, starting at 50% coverage and increasing by 10% annually; * Dental plan; * GoGood – The most comprehensive workplace wellness benefits solution in the market; * Flexible working hours and hour bank; * Birthday day off; * Goal-oriented work, clear professional growth opportunities, human-centered management, continuous training, and recognition! **How we build this partnership from the start:** Stage 1: Application and resume review; Stage 2: Chat with recruiter; Stage 3: Technical test (Maintenance/Networking); Stage 4: Interview with the hiring manager; Stage 5: Offer letter; ***Important:*** *Each stage of the selection process is eliminatory.* **If you identify with this role and meet the prerequisites, don’t wait—apply now! :)**