Job Summary: IAM/CIAM Support Analyst providing specialized technical support for Ping Identity products to high-complexity customers. Key Highlights: 1. Specialized technical support for Ping Identity products 2. Analysis and troubleshooting of authentication, authorization, and integration issues 3. Collaboration with project teams and user training We are seeking an IAM/CIAM Support Analyst to provide specialized technical support for Ping Identity products to high-complexity customers. **Responsibilities and Duties** * Specialized technical support for Ping Identity Identity and Access Management systems for large and mid-sized enterprises * Handling and resolution of technical incidents related to Ping products (PingFederate, PingAccess, PingDirectory, PingOne) * Analysis and troubleshooting of authentication, authorization, and integration issues * Support in configuring and maintaining access policies and authentication flows * Support for SAML, OpenID Connect, and OAuth integrations * Documentation of solutions and creation of knowledge base articles * Collaboration with project teams during implementations to ensure adequate support * Proactive environment monitoring and identification of potential issues * Technical escalation to specialized teams when required * Training and guidance for end users on basic functionalities **Requirements and Qualifications** * Bachelor’s degree in progress or completed (Bachelor’s or Technologist) in Technology-related fields. * Experience with IAM products such as Ping Identity, Okta, Keycloak, Oracle, SiteMinder, ForgeRock * Operating Systems (Linux preferred) * Knowledge of Cloud platforms: AWS, Azure, GCP, OCI * Familiarity with IAM protocols: SAML, OpenID Connect, OAuth, LDAP * Basic database knowledge (basic SQL queries) * Understanding of infrastructure and networking * Experience using monitoring and logging tools (e.g., Dynatrace, Grafana, Splunk ...) * Desirable qualifications: * Ping Identity Suite: Experience with PingFederate, PingAccess, PingDirectory, and PingOne is desirable * Knowledge of REST APIs for integrations * DEVOPs knowledge * Kubernetes, Docker, OpenShift, Helm * CI/CD: Jenkins, GitLab, Azure DevOps, GitHub Actions, Ansible * Terraform, CloudFormation, ARM Templates * Vault, AWS Secrets Manager, Azure Key Vault * Familiarity with regulations such as LGPD, GDPR, and Open Finance **Additional Information** * Remote work position * Market-competitive salary * Comprehensive health plan with no co-payment (SulAmérica) * Dental plan (SulAmérica) * Annual PLR of up to 3 salaries, based on performance evaluation * Life insurance * Gympass/WellHub * Birthday day off * Meal allowance and food allowance (**R$890.00**, to be distributed between the two cards) * Transportation allowance (if required) * Childcare assistance * 50% monthly reimbursement for English or Spanish classes #### **Identity Management (IAM, CIAM, and IGA) Leader for Workforce and Customer Solutions** Since 2003, we have served major clients by combining experience, pioneering spirit, and technological expertise. We are an agile, customized, and efficient company, committed to leading digital transformation in Identity across Brazil and Latin America. We identify technological infrastructure gaps through technical diagnostics and experience in analogous production environments, develop multiple feasible solution scenarios, and prioritize delivering the solution best suited to each client’s specific conditions—considering quality, cost, and timeline. **Now we are Netbr by SEK** In 2025, we reached a landmark milestone when SEK—the Latin American leader in cybersecurity and backed by Pátria—acquired 55% of Netbr, Brazil’s reference in Identity & Access Management (IAM). This move is part of SEK’s national consolidation strategy, positioning Netbr as the group’s identity management specialty unit. #### **Market Recognition** * Netbr has been named “Admiral Delivery” and “Admiral Partner” (in software and SaaS) by SailPoint for five consecutive years due to speed and success in implementations—the only company in Latin America to hold this title consecutively. * Exclusive LATAM “Titanium” Partner Seal from Ping Identity. * Client portfolio includes the top 10 Brazilian banks and major telecommunications companies. * Proven methodology validated across our clients.