Job Summary: We are seeking a Cloud Support Analyst with expertise in GCP for advanced diagnosis and resolution of complex incidents, ensuring operational excellence and stability of critical services. Key Highlights: 1. Technical focal point for diagnosing and resolving complex incidents 2. Translating operational experience into continuous improvements 3. Ensuring operational excellence and service stability Hybrid 4×1 – Vila Olímpia/SP ⏰ On-call rotation schedule. We seek a Cloud Support Analyst with expertise in Google Cloud Platform (GCP) and strong analytical capabilities for proprietary systems. This professional will serve as the technical focal point for advanced diagnosis and resolution of complex incidents, ensuring operational excellence and stability of our critical cloud-hosted services. It is essential that this analyst possesses the ability to translate operational experience into continuous improvements for infrastructure and applications. Key Responsibilities * Monitoring and Incidents: Proactively monitor the health of services and infrastructure hosted on GCP. * Cloud Diagnosis: Diagnose and resolve incidents and performance issues in essential Google Cloud services, such as Compute Engine (VMs), Cloud Storage, Cloud SQL, and networking services (VPC). * Access Management: Manage users and permissions using Identity and Access Management (IAM) within the GCP environment. * Cost Optimization: Monitor and identify opportunities for resource and cost optimization in the cloud environment. * Level 2/3 Support: Serve as the escalation focal point for complex and difficult-to-resolve issues related to internally developed (proprietary) software. * Log and Error Analysis: Perform detailed analysis of application logs (in coordination with the development team, if necessary) to identify root causes (Root Cause Analysis – RCA) of failures. * Deployments and Updates: Support or execute deployment and update processes for systems in the cloud environment (basic CI/CD). * Databases: Perform basic database queries and manipulations (e.g., PostgreSQL, MySQL, or Cloud SQL) for diagnostics and data correction. * Escalation: Manage escalation workflows to the Development team (Level 3) when issues reside in the code layer. * Documentation: Create and maintain technical documentation (KBs – Knowledge Bases, Runbooks) for Level 1 Support and Level 2 problem-resolution solutions. Minimum Requirements * Education: Completed or ongoing undergraduate degree (final year) in Computer Science, Information Systems, Computer Engineering, or related fields. * Cloud Experience: Proven hands-on experience supporting and administering environments on Google Cloud Platform (GCP). * Proprietary Systems: Experience providing technical support for business applications (ERP, CRM, legacy systems, or proprietary systems). * Databases: Solid knowledge of SQL for querying and diagnostics. * Operating Systems: Proficiency in administration and troubleshooting of Linux and/or Windows Server environments. * Networking: Advanced knowledge of networking concepts (DNS, Firewall, VPN, VPC) applied in cloud environments. Preferred Qualifications (Desirable Skills) * GCP Certification: Hold certifications such as Google Cloud Certified Associate Cloud Engineer or higher. * Automation: Experience with Infrastructure-as-Code (IaC) tools such as Terraform. * Monitoring: Experience with monitoring tools such as Grafana, Prometheus, or Google Cloud Monitoring. * Development: Familiarity with software development concepts and languages such as Python, Java, or Node.js. Benefits Meal/food allowance via Caju Card: R$48.00 per business day; Health insurance with no copayment; Dental insurance with no copayment; ⏰ Flexible working hours; Training and language learning subsidy; * SESC membership; On-site parking Childcare assistance; Life insurance. * Gympass **“Viva-Bem” Program:** payments via Caju Card (Netflix/Spotify) We look forward to meeting you!