We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions experts and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even though we’re apart, we’re together. We hold ceremonies to stay closer, share knowledge, and keep up with our company’s latest news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **there’s room here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and duties** **What are we looking for?** An organized and attentive person. **Your day-to-day will include** * Providing user support via phone, remote, or in-person assistance, as well as logging incidents to enable analysis and resolution of service requests, escalating them to resolver teams when necessary; * Handling requests related to operating systems, software, hardware, networks, Microsoft Office suite, databases, printers and peripherals, as well as technical requests regarding services, security, and products; * Delivering technical support ensuring high availability and performance of our clients’ platforms, and, when required, guiding and training users; * Performing requirements analysis, development, testing, acceptance testing, and deployment related to infrastructure; * Conducting directory mapping, configuring POP/Exchange email, Lotus Notes, setting up user profiles, installing VPN, Active Directory, and IP configuration; Performing requirements analysis, development, testing, acceptance testing, and deployment related to infrastructure; * **Requirements and qualifications** **Knowledge of:** * Windows; * Active Directory; * Terminal Server; * Computer Networks; * Basic Information Security concepts. **Nice-to-have** * ITIL certification; * Microsoft Office 365. **Working hours** * ****9:00 AM to 6:00 PM (MON \- FRI) * Address: Água Branca \- São Paulo/SP **NOTE:** Hey! If you don’t meet all the job requirements, we still invite you to apply — okay? We’ll carefully review your profile considering all your qualifications. **Additional information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal allowance and/or food voucher**, for grocery shopping and meals * **Medical and dental insurance**, so you and your family can maintain good health * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, according to current policy * **Gym membership program**, to encourage physical activity * **SESC partnership**, offering diverse cultural and leisure activities * **Partnerships for your studies**, including languages, technology, and online learning platforms * **Payroll-deductible loan** with attractive rates + financial education program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, there’s no shortage of stories to tell! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage and learning more about us, falling in love with what we do, checking out our open positions, and becoming part of this ever-growing team?