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Job Summary: Responsible for providing technical support to users across various platforms and IT infrastructures, ensuring high availability and performance. Key Highlights: 1. User support (telephone, remote, or in-person) 2. Requirements analysis, infrastructure construction and deployment 3. An environment conducive to learning and professional growth We are **Quality Digital**! Learn more about us: * **A phrase that defines us** — We are specialists in IT solutions and passionate about innovation! * **To infinity and beyond** — We are *#borderless*. Our team is spread across Brazil and around the world. * **Our culture** — Though physically distant, we stay connected. We hold ceremonies to foster closer ties, share knowledge, and keep up with company news! * **We embrace diversity** — One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **everyone is welcome here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our mission** — To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What we’re looking for?** An organized and proactive individual. **Your typical day** * Providing user support via telephone, remote, or in-person assistance, and registering incidents to enable incident analysis and resolution, escalating to resolver teams when necessary; * Handling incidents related to operating systems, software, hardware, networks, Microsoft Office suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; * Delivering technical support to ensure high availability and performance of client platforms, and guiding and training users when required; * Performing requirements analysis, infrastructure construction, testing, acceptance validation, and deployment; * Conducting directory mapping, configuring POP/Exchange and Lotus Notes email, setting up user profiles, installing VPN, Active Directory configuration, and IP configuration; Performing requirements analysis, infrastructure construction, testing, acceptance validation, and deployment; * **Requirements and Qualifications** **Required knowledge:** * Windows; * Active Directory; * Certificate Services; * Clustering and NLB; * IIS; * Terminal Server; * Computer Networks; * Basic Information Security concepts. **Preferred qualifications:** * CITRIX knowledge; * ITIL certification; * MCITP: EA or MCSE certification. **Work Schedule** * 7:00 AM – 4:00 PM OR 8:00 AM – 5:00 PM (Monday to Friday); * Work model: 100% on-site (São Paulo, Liberdade). **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully evaluate your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, for grocery purchases and meals * **Medical and dental insurance**, so you and your family stay healthy * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, per current policy * **Gym membership program**, to encourage regular exercise * **SESC partnership**, providing diverse cultural and leisure activities * **Partnerships for language learning, technology courses, and online learning platforms** * **Payroll-deductible loans**, with attractive interest rates + financial education program * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** There’s no shortage of stories to tell here! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage—and learning more about us, getting inspired, exploring our open positions, and joining this ever-growing team?
