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Job Summary: The professional will be responsible for providing technical support to users, managing tickets related to systems, hardware, networks, and security, as well as guiding and training users. Key Highlights: 1. Technical support to users (telephone, remote, or in-person). 2. Management of tickets related to systems, hardware, networks, and security. 3. An environment conducive to learning and professional growth. We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and around the world. * **Our culture** \- Even though we’re remote, we stay connected. We hold ceremonies to get closer, share knowledge, and stay updated on company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **there’s room here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What are we looking for?** An organized and proactive individual. **Your day-to-day responsibilities will include:** * Providing user support via telephone, remote, or in-person assistance, and registering incidents to enable analysis and resolution of tickets, escalating them to resolver groups when necessary; * Handling tickets related to operating systems, software, hardware, networks, Microsoft Office Suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; * Delivering technical support to ensure high availability and performance of client platforms, and, when required, guiding and training users; * Performing infrastructure-related requirement analysis, development, testing, acceptance, and deployment; * Conducting directory mapping, configuring POP/Exchange and Lotus Notes email accounts, setting up user profiles, installing VPN, configuring Active Directory and IP addresses; * Performing infrastructure-related requirement analysis, development, testing, acceptance, and deployment; * Executing equipment rollout and inventory control (In Use and Disposal) **Requirements and Qualifications** **Knowledge in:** * Windows; * Active Directory; * Terminal Server; * Computer Networks; * Basic Information Security concepts. **Preferred qualifications:** * Experience with ITSM systems; * ITIL certification; **Job Details:** * **Working hours:** Monday to Friday, from 8:00 AM to 5:00 PM; * **Location:** On-site at Água Branca, São Paulo. **NOTE:** Hey! Even if you don’t meet all the requirements, we still encourage you to apply! We’ll carefully evaluate your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, for grocery purchases and meals * **Medical and dental insurance**, ensuring health coverage for you and your family * **Pharmacy partnership**, offering discounts on medications * **Childcare assistance**, per current policy * **Gym partnership**, encouraging physical activity * **SESC partnership**, providing varied cultural and leisure activities * **Partnerships for education**, including language, technology, and online course platforms * **Payroll-deductible loan** with attractive rates + financial education program * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance**
