Description: Knowledge in: * Windows; * Active Directory; * Certificate Services; * Clustering and NLB; * IIS; * Terminal Server; * Computer Networks; * Basic Information Security concepts. Desirable qualifications: * Knowledge of CITRIX; * ITIL certification; * MCITP: EA or MCSE certification. * Work schedule: 15-day on / 15-day off shift, from 6:30 AM to 6:30 PM; * Work model: On-site at the Cachoeirinha neighborhood in Manaus - AM NOTE: Hey! Even if you don’t meet all the job requirements, we still encourage you to apply. We’ll carefully review your profile considering all your qualifications. What we’re looking for: An organized and proactive individual. Your day-to-day responsibilities will include: * Providing user support via telephone, remote access, or in person; recording incidents to enable analysis and resolution of service requests, escalating them to appropriate resolution teams when necessary; * Handling service requests related to operating systems, software, hardware, networks, Microsoft Office suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; * Delivering technical support to ensure high availability and optimal performance of customer platforms, and, when required, guiding and training end users; * Conducting requirements analysis, development, testing, acceptance testing, and deployment related to infrastructure; * Performing directory mapping, configuring POP/Exchange and Lotus Notes email accounts, setting up user profiles, installing VPN clients, configuring Active Directory, and assigning IP addresses; * Conducting requirements analysis, development, testing, acceptance testing, and deployment related to infrastructure; 2512060202191907766