Prospera Customer Specialist

Description

Job Summary: Santander is seeking a passionate Prospera Customer Specialist to manage and prospect micro and small entrepreneur customers, ensuring their satisfaction and controlling delinquency. Key Highlights: 1. Management and prospecting of micro and small entrepreneur customers 2. Focus on customer satisfaction and delinquency control 3. Horizontal and change-driving culture Prospera Customer Specialist Country: Brazil If you are eager to grow and learn continuously, and passionate about interacting with people, this could be the right place for you! Santander is a growing ecosystem committed to helping people and businesses prosper. Here, you can create the new, challenge the market, and question the status quo. It’s about balancing urgency for today and vision for tomorrow — always delivering the best possible customer experience. It’s about being part of a global company that values diversity in all its dimensions and embraces a horizontal organizational culture. At Santander, we foster a horizontal culture structured around 4 talent clusters: Specialist, Leader, Head, and Partner. We have an opening for you to become a Prospera Customer Specialist, where you will be hired as a Specialist — the primary subject-matter expert in your area. Your role here will include: Managing the client portfolio and prospecting new micro and small entrepreneur customers; Conducting in-person visits to our customers; Identifying and acting on potential partnerships; Ensuring customer proximity and satisfaction; Preventive collections; Negotiating agreements; Controlling portfolio delinquency You’ll fit well with us if you embody: Think Customer – I put the customer first Embrace Change – I drive change Act Now – I act swiftly Move Together – I collaborate effectively Speak Up – I communicate openly For this role, we value: Completed high school or technical education (a university degree is a plus!); Experience with Microsoft Office Suite; Strong communication skills; * Experience in microcredit is a differentiator. If this resonates with you, join Santander! \# BENEFITS Variable Compensation; Medical and Dental Assistance; Meal and Food Allowance; Life Insurance; Childcare/Babysitter Allowance; Gympass or Totalpass; Nascer Program; Be Healthy – A program encouraging healthier habits; PAPE – Specialized Personal Support Program. \#Sales \#Commercial \#Prospecting \#SalesStrategy \#Microcredit So? Ready to be ignited? Prospera is Santander’s Microfinance platform, designed to support micro and small businesses in investing in their growth. We support our customers through financial education and guidance on responsible credit use. If this resonates with you, join Santander! ️ \#HereYourSparkTransforms \#JoinSantander \#BeTheProsperaSpark