Prospera Customer Specialist

Description

Job Summary: Santander is seeking a passionate Prospera Customer Specialist to manage and prospect micro and small entrepreneurs, ensuring their satisfaction and controlling delinquency. Key Highlights: 1. Portfolio management and prospecting of micro and small entrepreneurs 2. Focus on customer engagement and satisfaction 3. Culture of flat hierarchy and appreciation of diversity Prospera Customer Specialist Country: Brazil If you are eager to grow and continuously learn, and passionate about interacting with people, this could be your place! Santander is a growing ecosystem with the purpose of contributing to the prosperity of people and businesses. Here, you can create the new, question and challenge the market. It means embracing both the urgency of now and the vision for the future — always aligned to serve customers in the best possible way. It means being part of a global company that values diversity across all dimensions and embraces a culture of flat hierarchy across roles. At Santander, we uphold a culture of flat hierarchy, structured around four clusters: Specialist, Leader, Head, and Partner. We have an opening for you to become a Prospera Customer Specialist, where you will be hired as a Specialist — the primary expert in your field. Your role here will include: Managing the portfolio and prospecting new micro and small entrepreneur customers; Conducting in-person visits to our customers; Identifying and acting on potential partnerships; Ensuring customer engagement and satisfaction; Preventive collections; Negotiating agreements; Controlling portfolio delinquency You’ll fit right in if you embody: Think Customer – I put the customer first Embrace Change – I drive change Act Now – I act swiftly Move Together – I collaborate as a team Speak Up – I speak openly For this role, we value: Completed high school or technical education (a university degree is even better!); Experience with Microsoft Office Suite; Strong communication skills; * Experience in microcredit is a plus. If this resonates with you, join Santander! \# BENEFITS Variable Compensation; Medical and Dental Assistance; Meal and Food Allowance; Life Insurance; Childcare/Babysitter Allowance; Gympass or Totalpass; Nascer Program; Be Healthy – A program encouraging healthier habits; PAPE – Specialized Personal Support Program. \#Sales \#Commercial \#Prospecting \#SalesStrategy \#Microcredit So? Ready to be ignited? Prospera is Santander’s Microfinance Platform, designed to support micro and small businesses in investing in their growth. We support our customers through access to financial education and guidance on responsible credit usage. If this resonates with you, join Santander! ️ \#HereYourSparkTransforms \#JoinSantander \#BeTheProsperaSpark