BRA Prospera Customer Specialist

Description

Job Summary: Santander is seeking a Prospera Customer Specialist to manage portfolios, prospect new micro and small entrepreneur clients, and ensure customer satisfaction. Key Highlights: 1. Portfolio management and prospecting of micro and small entrepreneurs 2. Focus on customer satisfaction and identification of partnerships 3. Culture of horizontal organizational structure and appreciation of diversity BRA Prospera Customer Specialist Country: Brazil If you are eager to grow and continuously learn, and passionate about interacting with people, this could be the right place for you! Santander is a growing ecosystem committed to helping individuals and businesses prosper. Here, you can create the new, question the status quo, and challenge the market. It means embracing both the urgency of the present and the vision for the future — always aiming to serve customers in the best possible way. It means being part of a global company that values diversity across all dimensions and champions a culture of horizontal organizational structure. At Santander, we embrace a horizontal culture structured around 4 clusters: Specialist, Leader, Head, and Partner. We have an opening for you to become a Prospera Customer Specialist, where you will be hired as a Specialist — the primary subject-matter expert in your area. Your role here will include: Managing portfolios and prospecting new micro and small entrepreneur clients; Conducting in-person visits to our clients; Identifying and acting upon potential partnerships; Ensuring customer proximity and satisfaction; Preventive collections; Negotiating agreements; Monitoring portfolio delinquency You’ll fit well with us if you embody: Think Customer – I put the customer first Embrace Change – I drive change Act Now – I act swiftly Move Together – I collaborate effectively Speak Up – I communicate openly For this role, we value: Completed high school education or technical training (a university degree is even better!); Experience with Microsoft Office Suite; Strong communication skills; * Experience in microcredit is a plus. If this resonates with you, join Santander! \# BENEFITS Variable Compensation; Medical and Dental Assistance; Meal and Food Allowance; Life Insurance; Childcare/Babysitter Allowance; Gympass or Totalpass; Nascer Program; Be Healthy – A program encouraging healthier habits; PAPE – Specialized Personal Support Program. \#Sales \#Commercial \#Prospecting \#SalesStrategy \#Microcredit So, are you ready to be ignited? Prospera is Santander’s Microfinance Platform, designed to support micro and small businesses in investing in their growth. We support our customers through access to financial education and guidance on responsible credit usage. If this resonates with you, join Santander! ️ \#HereYourSparkTransforms \#JoinSantander \#BeTheProsperaSpark