Junior IT Infrastructure Analyst | Telecom

Description

We are over 40,000 people focused on safety, integrity, collaboration, and simplification—the pillars supporting our culture. **We create value** for our shareholders, customers, partners, and employees through an **integrated business ecosystem**, starting from sugarcane cultivation to the production and commercialization of ethanol, sugar, and bioenergy. We also operate—under license from the Shell brand—in fuel, lubricants, and other specialty products distribution in Brazil, as well as refining operations in Argentina and fuel derivatives and lubricants distribution in Argentina and Paraguay. Do you identify with this? We are seeking a **Junior IT Infrastructure Analyst (Telecom)** to work at the Group Cosan’s Operational Control Center, monitoring infrastructure and system alerts, serving as the point of reference for identification, analysis, communication, and resolution—ensuring availability levels of critical environments. **Work mode:** On-site **Shift schedule:** 7:00 AM to 3:20 PM (6 days on / 1 day off) **Responsibilities and duties** **YOUR TYPICAL DAY:** * Monitor network and connectivity environments 24x7; * Handle incidents related to WAN, LAN, Wi-Fi, MPLS links, SD-WAN, and internet; * Perform initial troubleshooting on network equipment and services; * Contact service providers and carriers in case of outages; * Track critical incidents, acting as Incident Manager until resolution; * Log and update technical tickets and incidents; * Escalate incidents to specialist teams when required; * Communicate operational impacts to Specialists and involved departments. **Requirements and qualifications** **WHAT YOU NEED TO HAVE:** * Completed or ongoing undergraduate degree; * Knowledge of TCP/IP networking; * Basic/intermediate knowledge of: Switches, Routers, Firewalls, Corporate Wi-Fi, VPN, DNS, and DHCP; * Experience in network monitoring; * Familiarity with tools such as Zabbix, Grafana, LibreNMS, or similar; * Basic understanding of connectivity troubleshooting; * Basic knowledge of ITIL and incident management; * Familiarity with high-availability, complex corporate environments; * Availability to work on-site, on the 7:00 AM–3:20 PM shift (6 days on / 1 day off). **Additional information** **SELECTION PROCESS STEPS:** Our process includes three main stages (additional ones may apply, and you’ll be informed if you advance): * Application—completion of this form and any additional data, if required. * HR interview—a conversation to get to know each other. * Leadership interview—a more technical discussion about daily responsibilities and challenges. All communication will occur via email and phone—please ensure your contact details are up to date. We operate in ethanol and sugar production, and in fuel, products, and services distribution under the licensed Shell brand—by Raízen in Brazil, Argentina, and Paraguay. We rank among Brazil’s largest private business groups, and our team is our greatest differentiator: over 40,000 employees and 15,000 business partners across the country. Want to join our company? Then come to Raízen!