Junior Customer Support Analyst

Description

SEB Group is hiring a **Junior Customer Support Analyst** to work at its Administrative Headquarters in **Ribeirão Preto/SP**. **Join the SEB Group!** **We are one of the largest educational groups in the country, focused on innovation, excellence, and positive societal impact.** Learn more about the Group: https://www.sebsa.com.br/ **Responsibilities and duties** * Provide first-level (N1\) support, assisting operations in resolving daily demands promptly and with quality; * Update, manage, and audit operational spreadsheets and departmental performance indicators; * Monitor support queues, track deadlines, and ensure proper demand workflow; * Manipulate and cross-reference data from systems, reports, and internal controls to identify inconsistencies; * Support validation of information and operational loads prior to system entry; * Develop improvements to spreadsheets, controls, and forms to automate tasks and increase productivity; * Assist the team in organizing processes and standardizing information; * Ensure attention to detail and reliability of data used by operations; * Contribute suggestions for continuous improvement to optimize team routines. **Requirements and qualifications** * Currently pursuing or holding a bachelor’s degree in Business Administration, IT, Engineering, Accounting, or related fields; * Advanced Excel proficiency (VLOOKUP/XLOOKUP, INDEX/MATCH, IF, AND, OR, text and date functions); * Experience with Pivot Tables, data processing, and cross-referencing; * Aptitude for systems, technology, and operational controls; * Analytical mindset and logical reasoning; * Organizational skills and attention to detail; * Strong written and verbal communication skills; * Ability to manage multiple simultaneous demands; * Prior experience in customer service, operational support, or ticket tracking is a plus; * Knowledge of Power Query is a plus; * Familiarity with VBA/Macros is a plus; * Basic SQL knowledge is a plus; * Completion of advanced Excel, Power BI, or data analysis courses will be considered advantageous. **Additional information** * Working hours: Monday to Thursday, 08:00–18:00 hrs; Friday, 08:00–17:00 hrs; * For candidates located in Ribeirão Preto\-SP \- On-site mode \- to work at the Administrative Headquarters. With six decades of pioneering leadership in education, the SEB Group has established itself as a vibrant, multicultural global community grounded in educational excellence. We form a network comprising over 7,000 agents of transformation, dedicated to expanding opportunities for more than 400,000 students across approximately 40 countries. At the forefront of educational trends and innovations, we are a robust and diversified Brazilian educational group. We continuously invest in technology and disruptive educational solutions shaping the future of learning. Our business portfolio includes widely recognized market brands, spanning from basic education to higher education. Additionally, we offer customized educational solutions that empower global citizens. Our purpose extends beyond educational transformation: “We connect global students and empower them to create impactful futures, expanding their opportunities through excellence and innovation.” Here, you’ll become part of a culture that celebrates passion for learning and commitment to positively shaping the future through education. Come join us in building a global education group! \#JoinTheSEBGroup