Customer Operations Analyst

Description

Job Summary: Junior Customer Operations Analyst to organize and govern Support, Implementation, Customer Success, and Training processes at a company in its organizational development phase. Key Highlights: 1. Organize and govern Customer Operations processes 2. Support customer service, audit information, and build a knowledge base 3. Small team environment with hands-on involvement and continuous learning **Position: Junior Customer Operations Analyst (CustOps)** A small-sized company currently structuring its Customer Operations department is seeking a **Junior CustOps Analyst** to organize and govern processes related to **Support, Implementation, Customer Success, and Training**. **Main Responsibilities:** * Monitor tickets, deadlines, and SLAs, ensuring consistent system updates. * Support Level 1 customer service and organize support operations. * Audit information handover between departments (Implementation, Support, and Customer Success). * Create and maintain knowledge base articles and training materials. * Support daily stand-ups, operational routines, and basic departmental metrics. **Ideal Candidate Profile:** * Junior-level professional, organized, proactive, and responsible. * Strong written communication skills and attention to detail. * Interest in process management, documentation, and continuous improvement. * Comfortable working in a small-team environment with hands-on responsibilities and ongoing learning. **Education Requirements:** Completed undergraduate degree in Business Administration, Management Processes, Information Systems, or related fields. **Benefits:** Meal voucher (VR), transportation voucher (VT), and health insurance **Employment Type:** CLT – on-site or hybrid (3 days per week) Minimum Education Level: Bachelor's Degree