Senior Customer Service Analyst

Description

Job Summary: The professional will monitor and analyze operational KPIs, manage order portfolios, analyze stockouts, and act as the focal point for strategic customers, preparing managerial reports. Key Highlights: 1. Friendly and professionally developmental environment. 2. Opportunity to grow and make history at the company. 3. Focus on care, honesty, and end-to-end quality. **What you’ll find here at our company?** An excellent place to work! It’s a joy to know that, for our employees, Ypê is considered an excellent place to work! A friendly, professionally developmental environment with trust among teams. Our employees see here the opportunity to grow and make history—whether through our internal recruitment processes, development programs, training, or knowledge exchange across all our operations in Brazil. Here, we practice our sense of ownership when admiring each of our products, social projects, and brand value. After all, it is 100% Brazilian and built by people who truly believe in the words of its founder: ***“Hard work conquers all!”***. **Responsibilities and Duties** * Monitor and analyze operational KPIs (OTIF, revenue, aging, service level, sell-out), tracking targets and customer performance. * Manage order portfolios for strategic customers, ensuring release, scheduling, billing prioritization, and mitigation of blocks. * Analyze stockouts at distribution centers and stores, identifying root causes and driving corrective action plans. * Manage replenishment, assortment, and restocking, prioritizing stores at risk of stockout and opportunities to improve mix. * Act as the focal point for strategic customers, leading meetings and alignment with customers and internal areas (Commercial, Supply, Merchandising, and In Plant). * Prepare managerial and executive reports presenting operational status, risks, opportunities, and action plans. **Requirements and Qualifications** * Bachelor’s degree in Administration, Engineering, Logistics, Supply Chain, Economics, or related fields. * Experience in Customer Service, Supply Chain, CPFR, or retail key account management. * Experience working with large-scale clients (supermarkets/wholesale retailers). * Knowledge of order management, replenishment, service level, and logistics KPIs. * Advanced Excel skills and experience in data analysis and dashboards. * Familiarity with ERP systems, EDI, and customer portals. * Power BI knowledge is desirable. * SAP or similar integrated system knowledge is desirable. * Retail food or consumer goods industry experience is desirable. * Knowledge of collaborative CPFR processes is desirable. **Worth mentioning:** Monday to Friday, from 8:00 AM to 6:00 PM **Additional Information** **See what we offer:** **Our Benefits – Caring for You at Every Stage of Life** ============================================================== At Ypê, we believe our people deserve to live with well-being, security, and real growth opportunities. That’s why we offer a benefits package thoughtfully designed to support your health, development, family, and quality of life—always with care and affection, the Ypê way. ***(Benefits may vary depending on location and work model.)*** **Your Health Always First** -------------------------------- * Health and dental insurance * Telemedicine * On-site dental clinic * Cuidar Program: comprehensive physical, emotional, and social assistance for you and your family * Free flu vaccination * Life insurance with coverage up to 24 salaries * Extended maternity leave of 180 days **Development to Go Even Further** -------------------------------------------- * Tuition assistance for you and your dependents * Educary – adult and youth education program **Well-being, Recognition, and Quality of Life** -------------------------------------------------- * Monthly basket of Ypê products * Christmas basket and children’s kit for your kids * Cafeteria offering breakfast, lunch, and dinner * Food allowance * Meal voucher * Payroll-deductible loan * Private pension plan * PPR – Profit Sharing Plan * Chartered bus or transportation voucher to facilitate your daily commute * Gym benefit (Wellhub), encouraging an active and healthy lifestyle * Chartered bus or transportation voucher to facilitate your daily commute * On-site dental clinic If you possess the above experience and competencies, we’re looking for a professional like you! And if this role doesn’t quite match your profile, please share it and help make a difference! ***At Ypê, we value respect and diversity in all its forms and pluralities that make each person unique—including People with Disabilities, Race and Ethnicity, Age, Gender, Beliefs, Sexual Orientation, and Gender Identity. Thus, we invite everyone to participate in our selection processes. \#EveryoneCounts*** Founded in 1950, Ypê is a 100% Brazilian company and market leader in hygiene and cleaning products, committed for over 70 years to people’s well-being, quality of life, and health. **Our culture aims to uphold our core values: Care, Honesty, Humility, Disciplined Work, Sense of Ownership, Simplicity, and End-to-End Quality.** With its headquarters located in Amparo, inland São Paulo, Ypê operates five additional manufacturing units: Salto (SP), Anápolis (GO), Goiânia (GO), Simões Filho (BA), and Itapissuma (PE). We offer a diverse portfolio of products, organized into three categories: household cleaning, laundry care, and personal hygiene. We seek people who transform environments, live with optimism, and always strive for the best—for consumers and for the business. People driven by innovation, who adapt quickly, act like owners, deliver on commitments, and take actions contributing to the future of our people and the planet. **Let’s create a world that inspires care?** We are more than 7,000 employees who believe in the power to transform the world. If you think the same way, join us!