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Reservation Assistant

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Description: Main responsibilities: * Make bookings for tours and transfers (in and out), ensuring correct data entry into internal systems. * Confirm bookings with operators and customers, ensuring execution of contracted services. * Organize and update spreadsheets and reports related to bookings and customer service. * Assist in resolving any issues that may arise during the customer experience, maintaining satisfaction and loyalty. Mandatory requirements: * Prior experience in reservations or customer service within inbound tourism. * Basic knowledge of reservation systems and Microsoft Office suite. * Good verbal and written communication skills. * Organizational skills and attention to detail. * Availability to work flexible hours according to operational demand. Desirable requirements (advantage): * Knowledge of foreign languages, especially English and Spanish. * Degree in Tourism, Hospitality, or related fields. * Customer service and conflict resolution skills. Benefits: * Meal allowance: * Medical assistance: * Dental plan: * Health and wellness programs: * Educational partnerships: * Life insurance * Complimentary services from Grupo Luck Work schedule and working hours: * 44 weekly hours, Monday to Friday, with alternating weekend shifts * Shifts: 08:00–18:00 or 13:00–22:00 2601060202521607561

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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