Description
Description: Main responsibilities:
* Make bookings for tours and transfers (in and out), ensuring correct data entry into internal systems.
* Confirm bookings with operators and customers, ensuring execution of contracted services.
* Organize and update spreadsheets and reports related to bookings and customer service.
* Assist in resolving any issues that may arise during the customer experience, maintaining satisfaction and loyalty.
Mandatory requirements:
* Prior experience in reservations or customer service within inbound tourism.
* Basic knowledge of reservation systems and Microsoft Office suite.
* Good verbal and written communication skills.
* Organizational skills and attention to detail.
* Availability to work flexible hours according to operational demand.
Desirable requirements (advantage):
* Knowledge of foreign languages, especially English and Spanish.
* Degree in Tourism, Hospitality, or related fields.
* Customer service and conflict resolution skills.
Benefits:
* Meal allowance:
* Medical assistance:
* Dental plan:
* Health and wellness programs:
* Educational partnerships:
* Life insurance
* Complimentary services from Grupo Luck
Work schedule and working hours:
* 44 weekly hours, Monday to Friday, with alternating weekend shifts
* Shifts: 08:00–18:00 or 13:00–22:00
2601060202521607561