Customer Service Assistant

Description

**Satélite Assistência** is a company operating in the emergency assistance sector for over 15 years, serving clients across Brazil and experiencing continuous growth in both its client base and provider network, with constant investments in infrastructure and technology. This growth stems from our commitment to always deliver the best service, understanding each client’s needs and treating all processes seriously to achieve optimal performance and results. With this careful focus on understanding client needs and managing processes responsibly, we are seeking professionals to fill the position of **Customer Service Assistant**, serving as the first point of contact for members requesting our services. **Key Responsibilities:** * Respond to and register client requests clearly and promptly; * Monitor and ensure timely follow-up on all requests; * Provide information and guidance regarding our services; * Escalate complex cases to the responsible departments; * Maintain organized and up-to-date records of all interactions. **Requirements and Competencies:** * Strong verbal and written communication skills; * Empathy and customer focus; * Agility and proactivity in problem resolution; * Organizational skills and ability to manage multiple tasks; Work Schedule: **12x36 Shift System**. On-site * Shift Hours: **7:00 AM–7:00 PM, 7:00 PM–7:00 AM, and 10:00 AM–10:00 PM** ***IMPORTANT INFORMATION!!!!*** ***We provide training during the first week, conducted during business hours: Monday to Thursday, 8:00 AM–6:00 PM, and Friday, 8:00 AM–5:00 PM—regardless of the employee’s assigned work shift. Only after completing the training will the employee begin working their scheduled shift under the 12x36 shift system.*** Job Type: Full-time, Permanent CLT Compensation: R$1.739,21 per month Benefits: * Medical insurance * Dental insurance * Commercial partnerships and discounts * Free parking * Meal allowance * Transportation allowance Education: * Completed High School (Mandatory) Experience: * Customer service experience (Preferred) Work Location: On-site