Customer Service Assistant

Description

**Responsibilities:** * Provide in-person and telephone support to patients; * Register and update patient data in the system for general patient care; * Issue medical referral forms for health insurance plans, ensuring collection of signatures from healthcare professionals and patients; pay attention during execution to avoid incorrect information and correct pre-billing referral forms; * Verify eligibility of health insurance plans and agreements with the hospital (discount cards, partner companies, SUS, court injunctions, and health consortia); request authorizations for consultations and exams from health insurance providers and partners; * Receive, analyze, control, forward, and file authorizations for consultations and exams; * Confirm procedures with the Diagnostic Center and Surgical Center prior to patient referral to these areas; * Direct patients to pre-exams, outpatient clinics, diagnostic exams at the Diagnostic Center, and procedures at the Surgical Center; * Perform pre-exam procedures and patient dilation as prescribed and trained by the institution; * Receive patients at the Surgical Center and verify their documentation for the procedure; * Receive patients after surgery and organize post-surgical patient referrals upon completion of care; * Process adjustments and issue invoices for private-pay services; * Forward referral forms to the billing department and provide information regarding adjustments for private-pay procedures to the finance department; * Report and record non-conformities during shift handovers;• Assist customers with boarding and disembarking and provide support to patients with special needs during care; * • Schedule and reschedule appointments (elective and follow-up), exams, and outpatient procedures (laser) **Requirements:** * Minimum of 6 months’ experience in public-facing customer service; * Completed high school education; * Basic Microsoft Office proficiency (as a user); * Public-facing service (in-person and telephone); * Scheduling of appointments and exams; * Authorization of medical referral forms. Employment type: Full-time, CLT permanent contract Compensation: R$1\.632,02 per month Benefits: * Medical assistance * Dental assistance * Commercial partnership discounts and agreements * Life insurance * Meal allowance * Transportation allowance Experience: * Customer service (preferred) Work location: On-site