Pet Supervisor

Description

Job Summary: We are seeking a Pet Supervisor to lead the team, drive results, and ensure excellence in customer experience within a dynamic environment. Key Highlights: 1. Lead and develop the store team 2. Focus on revenue and sales growth 3. Ensure excellence in customer experience We are looking for a Pet Supervisor to lead the team and drive store performance, ensuring an outstanding customer experience and sustainable business growth. If you have a commercial mindset, enjoy working with people, and thrive on challenges, this opportunity is for you! **OUR MISSION** To market high-quality products with service that satisfies customers, cultivating healthy relationships with suppliers and employees while adding value to our business. **OUR VISION** To become a national benchmark in the veterinary products market through excellence in customer service, supported by a high-performing team focused on sustainable growth in Araçatuba and surrounding regions. **OUR VALUES** Deliver quality and ethical service, satisfying and exceeding the expectations of customers, employees, and suppliers while respecting the environment. Customer: top priority; must be retained. Passion: the emotion that motivates people to perform their duties with quality and pleasure. People: build solid and lasting relationships. Ethics: being transparent and truthful. Quality: the value perceived in our products, services, and company image. Results: ensure company investment sustainability with focus on business continuity. Continuous Improvement: a set of actions to improve process effectiveness, align daily performance closer to ideal performance, and continuously monitor and respond to customer needs and expectations. Key Responsibilities: * Lead, develop, and organize the store team * Develop and monitor work schedules * Plan and conduct team training * Monitor performance indicators and sales results * Directly contribute to revenue growth and sell-out * Ensure excellence in customer experience * Manage product mix and improvement opportunities * Plan and execute promotional events and commercial activities * Seek partnerships and analyze the market to generate new opportunities Expected Outcomes: * Store revenue growth * Increased sales volume (sell-out) * Continuous improvement in customer experience * Optimization of product mix