Shift Leader NOC

Description

**A team that drives change** We embrace the power of change to create shared value and success for our clients, employees, shareholders, partners, and communities. We operate the world’s largest network of advanced technology centers and intelligent operations. **We provoke market change** Together across the globe, we strive to make a world of difference. Accenture is a leading global professional services company specializing in digital, cloud, and security solutions. By combining unparalleled experience and specialized skills across more than 40 industries, we deliver services in Strategy & Consulting, Technology, Operations, Industry X, and Accenture Song. When we work together, change becomes the most dynamic and powerful source of progress available to you. We are over 738,000 people across more than 120 countries, committed to driving innovation every day and transforming the world into a better place for people. **Join us — Technology** We bring together innovation, emerging technological capabilities, and industry expertise to help clients scale innovation, transform, and grow their businesses. Join a culture that encourages innovative ideas to flourish and make a meaningful impact on our clients’ businesses and our communities. Combine the best of technology and human creativity in large-scale IT and business transformation programs for global clients, leveraging the latest technologies in cloud, security, data, AI, digital, Industry X, enterprise platforms, and intelligent automation. We are seeking a Shift Leader (NOC) to lead operations in a dynamic, mission-critical environment, directly supporting a global client. This is a strategic role for professionals with strong leadership, real-time decision-making, and incident management capabilities. **Responsibilities** * Lead and coordinate the NOC team during the shift, ensuring service continuity and stability. * Serve as the focal point for escalations, critical incidents, and communication with internal and external stakeholders. * Monitor IT environments, networks, and systems, ensuring rapid and effective incident response. * Ensure compliance with SLAs, KPIs, and operational procedures. * Drive continuous process improvement by identifying optimization opportunities. * Prepare shift reports and conduct detailed handovers. * Support the technical and behavioral development of the team. **Required Qualifications** * Prior experience in NOC (Network Operations Center) operations. * Experience leading technical teams or serving as a focal point. * Advanced or fluent English (mandatory) — frequent communication with a global client. * Availability to work the afternoon shift (2:30 PM to 11:30 PM). * Strong sense of ownership, accountability, and commitment to results. * Proactive profile, capable of anticipating issues and acting swiftly. * High sense of urgency, especially in critical scenarios. **Preferred Qualifications** * Certifications in ITIL, networking, or cloud. * Experience with monitoring tools (e.g., SolarWinds, Zabbix, Nagios, Dynatrace, etc.). * Experience in high-availability and mission-critical environments. **Behavioral Competencies** * Leadership and decision-making under pressure. * Clear and assertive communication. * Organization and prioritization management. * Analytical ability and problem-solving skills. **Work Type / Employment Terms:** * CLT (Consolidation of Labor Laws); * Candidates must be based in Recife (PE); * Schedule: Afternoon (2:30 PM to 11:30 PM); * Work Mode: Hybrid (2 days onsite); **Benefits:** Medical Assistance — 100% company-subsidized (for employee and dependents) Dental Assistance Meal or Food Allowance (no payroll deduction) Life Insurance Private Pension Plan Gympass Discounted company stock purchase option Pharmacy Discount Childcare Assistance Language school partnership Extended Maternity and Paternity Leave Profit-Sharing Program (PPR) Per current policy We seek candidates aligned with our company values, passionate about working in a collaborative and dynamic environment, and committed to excellence and innovation in their daily work. We value competencies irrespective of race, age, gender, sexual orientation, creed, disability, or political conviction. Our people’s diversity enables us to fulfill our promise of technology and human creativity. We recognize individuals’ unique characteristics, respect differences, and invest in an increasingly inclusive environment.