All qualified candidates will be considered for this position without distinction based on ethnicity, religion, sexual orientation, gender identity, age, nationality, or disability. We consistently foster an inclusive culture that values diversity and encourages our employees to contribute their best. Our most valuable asset is our people; therefore, Unicred do Brasil promotes equality in its opportunities! Our work model at Unicred follows a hybrid format, with two days per week of in-person work at the institution's headquarters. Currently, our headquarters are located in Porto Alegre and São Paulo, featuring multifunctional environments that promote greater interaction, exchange of experiences, and collaboration. We also offer fully remote/home office positions for professionals residing in other regions of Brazil. We focus on inspiring experiences to support a journey of growth and innovation. Do you identify with this? Then join us in cooperation! **Responsibilities and duties** * Proactively monitor systems and applications, identifying patterns and anomalies; * Configure and adjust monitoring items, alerts, and basic dashboards in observability tools; * Analyze logs to support incident diagnosis; * Register and track incidents in ServiceNow, escalating those beyond your scope; * Collaborate with support, operations, and development teams to resolve issues; * Act preventively to avoid risks and outages; * Maintain technical documentation and prepare basic performance and availability reports; * Suggest improvements to optimize processes and the use of monitoring solutions; * Execute and monitor batch routines, scheduling, and corporate processing workflows; * Handle known failures according to operational procedures; * Monitor systemic integrations and file exchanges with partners; * Perform controlled reprocessing with consistency and traceability. **Requirements and qualifications** * Knowledge of monitoring/observability (e.g., Zabbix, Grafana, Dynatrace); * Familiarity with ITSM tools (ServiceNow or similar); * Logical thinking, log analysis, and basic SQL; * Strong communication skills for escalation and documentation; * Curious and versatile profile, willing to operate across various operational areas; * Availability for shift work/on-call duty. **Preferred qualifications:** * Knowledge of batch routines and schedulers (e.g., Control\-M, AutoSys, cron); * Scripting (Shell/Python); * Familiarity with ITIL; * Knowledge of integrations and file exchange (SFTP, APIs); * Knowledge of the financial sector / credit cooperativism. **Additional information** **Our Benefits** Caring for people lies at the heart of everything we do. Our benefits are designed to promote well-being, balance, and quality of life, supporting employees at different stages of their professional and personal journeys. **Supporting your daily life** * **Meal and food allowance:** assistance for purchasing meals and groceries * **Home office and hybrid work allowance:** monthly stipend for employees working remotely or under the hybrid model * **Childcare reimbursement \| babysitter:** monthly reimbursement for childcare, preschool, or babysitter expenses * **Mobility allowance:** cost-of-living assistance for transportation expenses **Securing your future** * **Profit-sharing program (PPR):** strategic compensation enabling employee participation in Unicred’s results * **Corporate life insurance:** financial protection and assistance, offering greater security and peace of mind * **Private pension plan:** support for planning a more secure future, with employer co-contribution **Supporting your health** * **Medical assistance:** access to medical and hospital care for you and your dependents * **Dental assistance:** dental care for you and your dependents **Supporting your well-being** * **English pass:** digital English-learning platform for personal and professional development * **Wellhub (Gympass):** access to gyms and studios nationwide * **Zenklub:** platform with psychologists and self-development content for you and your dependents * **Christmas basket:** intended to help you create a special moment * **Birthday day off:** one paid day off during your birth month to celebrate * **Children’s birthday day off:** one paid day off during your child’s birth month to celebrate as a family **Extended parental leave** * **Maternity leave:** 180 days (six months) * **Paternity leave:** 20 days **Exclusive requirements for Unicred employees:** * Attention to minimum job requirements: verify whether you meet the necessary qualifications before applying; * Notify your manager: inform your leadership of your intent to participate in the process before formally submitting your application; * Complete the application on Gupy: remember to select the "internal employee" option when registering; * Respect the minimum tenure requirement at the cooperative, according to your Regional Nucleus: 1\. Unicred do Brasil: 6 months; 2\. Conexão Regional Nucleus: 6 months; 3\. Multirregional Regional Nucleus: 6 months for internal processes within the same cooperative (CNPJ), and 1 year for processes across other cooperatives (CNPJ); 4\. Geração Regional Nucleus: 6 months for internal processes within the same cooperative (CNPJ), and 1 year for processes across other cooperatives (CNPJ). We are one of Brazil’s leading cooperative financial institutions, operating for over 35 years with the purpose of bringing prosperity to the lives of all members, transforming our reality into a more collaborative environment. We believe in the potential of every individual, valuing their ideas and skills. Here, you’ll have the opportunity to join a large team contributing to transformative stories through cooperativism. Since November 1, 2024, the Unicred System has adopted a two-tier organizational structure. Currently, we have over 4\.300 employees, 330 thousand members, 25 cooperatives, approximately 380 business units, and a National Central Office with regional units in Florianópolis, Belo Horizonte, and Porto Alegre.
João Silva
Indeed · HR
João Silva
Indeed · HR
