COLLECTION OPERATOR

Description

Job Summary: We are seeking a Collection Operator with strong communication skills, negotiation ability, and a results-oriented mindset to join our team, performing collections and negotiating payment arrangements. Key Highlights: 1. Internal growth opportunities 2. Work schedule with Saturdays ending at 2:20 PM, ensuring Sundays off 3. Banked hours system, allowing for Saturday time off We are looking for professionals with **strong communication skills, negotiation ability, and a results-oriented mindset** to join our collections team. **Why become a Collection Operator at Afinz?** * **Variable compensation** (potential for additional earnings, possibly doubling your base salary); * **Motivational campaigns and incentives**; * **Internal growth opportunities**; * Work schedule with **Saturdays ending at 2:20 PM**, ensuring Sundays off; * **Banked hours system**, allowing for Saturday time off. **Responsibilities and Duties** * Conduct collections from **individuals and legal entities**, via both proactive and reactive contact methods; * Negotiate payment arrangements to settle outstanding financial obligations, in accordance with company-established procedures and limits; * Record negotiation details in internal systems and maintain updated customer records; * Identify the optimal negotiation alternative for each client; * Contribute to achieving departmental goals and performance indicators. **Requirements and Qualifications** * Completed high school education; * Prior experience in **collections or negotiation** is a plus; * Strong communication skills, empathy, and a results-oriented mindset. **Additional Information** **Benefits** **Providing the best work experience is one of our top priorities—check out the benefits you’ll enjoy at Afinz:** . Meal Allowance and/or Food Voucher . Transportation Voucher . Medical Assistance . Dental Assistance . Life Insurance **Also Discover:** * **Wellhub:** A wellness-focused benefit granting access to gyms, studios, apps, and personal training services. * **Box Afinz:** Designed to welcome you with our brand identity, the Box Afinz is specially curated for professionals. Inside, you’ll find everything needed for your daily tasks—and a few thoughtful extras to help you start on the right foot! * **Wedding Benefit:** Getting married? Enjoy extra days off for your honeymoon, plus a wedding gift voucher from Afinz! * **Birthday Benefit:** Reduced working hours on your birthday, so you can celebrate with the people you love most! * **SESC Partnership:** We partner with SESC, offering diverse nationwide programming—including courses, cultural events, vacation camps, sports activities, health services, excursions, and more—extended to your family. **Professional Development:** * **Corporate Education:** We treat education as a strategic pillar. Through internal learning programs and training initiatives, we develop essential business competencies and accelerate each professional’s career growth. * **Educational Incentives:** We partner with educational institutions to offer discounts on undergraduate, graduate, and continuing education courses—supporting continuous learning both inside and outside Afinz. **At our office, you’ll enjoy:** * **Nursing Room:** A dedicated space for breastfeeding. * **Relaxation Area:** An exclusive space for social interaction. * **Parking Partnerships:** Discounts on monthly or daily parking fees at private lots near the building. Every success story begins with a **strong partnership**. That’s why Afinz exists—to inspire the daily pursuit of creative, efficient, and innovative solutions. This means that when **your goals** meet Afinz solutions, the result is constant evolution. Because it’s through this **affinity** that new ways emerge to **achieve excellence—together**. Afinz is more than a bank because we refuse to be limited to just one thing. We constantly seek new solutions—whether financial, technological, or even caring ones—so that, together, we can focus on what truly matters: turning your success into reality. Because those who only invest in the obvious achieve only predictable outcomes. Those courageous enough to do things differently always go further. **Our partnership starts here.** And extends as far as your dreams take you. **Afinz—Together, we achieve more.**