Tech Services Coordinator

Description

Job Summary: This position coordinates the local Technical Services Department to achieve departmental goals and improve service efficiency for customers, under the supervision of the Latin America Regional Technical Services Manager. Key Highlights: 1. Organizes and assigns tasks to technical service engineers 2. Collaborates with sales and clinical specialists 3. Supports process optimization and enhances technical capabilities Tech Services Coordinator **Date:** Jan 22, 2026 **Location:** Sao Paulo, SP, BR **Company:** Terumo BCT, Inc. **Requisition ID:** 34574 At Terumo Blood and Cell Technologies, our 8,000\+ global associates are proud to come to work each day, knowing that what we do impacts the lives of patients around the world. We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve. With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential. Job Summary Reporting to the Latin America Regional Technical Services Manager and working collaboratively with the Commercial Director, the primary function of this role is to coordinate the local Technical Services Department to achieve departmental goals and improve service efficiency for customers. Essential Duties and Responsibilities * Organizes and assigns tasks to local technical service engineers to perform scheduled preventive maintenance procedures and unscheduled service requests, thereby better meeting customer and company needs. * Plans and schedules preventive maintenance, installation, and corrective maintenance according to customer service needs and requests. * Performs scheduled preventive maintenance and unscheduled equipment maintenance on all equipment as needed, and serves as backup for other technical service engineers. * Works closely with the local Sales and Clinical Specialists departments to coordinate efforts toward successful customer service regarding equipment installation and maintenance. * Also works cross-functionally within the local organization to resolve unusual and complex issues impacting business operations. * Collaborates with the National Manager to establish the formal technical structure and define necessary activities for the department to achieve its objectives, directing resource and information usage to accomplish those objectives. * Works with the team to support process optimization through proposals for changes to operational procedures and maintenance activities. * Proposes and/or implements permanent corrective actions to eliminate recurring issues, under the guidance of the Latin America Technical Services Coordinator and the local National Manager. * Supports technical service engineers and prepares and submits regular reports on Service Requests, PM, Spare Parts Inventory, Capacity Monitors, and KPIs. * Maintains and controls spare parts inventory under their responsibility, as well as tools and instruments provided by the company. * Enhances technical capabilities of less experienced technicians. Minimum Qualification Requirements **Education:** * Electronic, mechanical, or similar engineering degree. * Intermediate to advanced English or Spanish preferred **Experience:** * Three years of direct or indirect experience managing service teams and/or tasks. **Skills:** * Proven ability to interact and cooperate positively with all members of local organizations, the company, and third parties. * Strong analytical thinking, as well as the ability to apply logical methods to identify and solve technical problems. * Proven ability to manage and develop service representatives. * Proven ability to understand customer commercial and technical needs. * Requires a high level of organizational and territorial management skills. * Demonstrated accountability for field service administrative tasks. * Fluent spoken, written, and reading proficiency in English and Spanish. * Knowledge of Salesforce and ServiceMax (preferred) * PowerApps or similar application management (preferred) **Certifications, Licenses, Registrations:** * Certified technical training on Terumo BCT products * Certified instructor for products sold and operated within their territory **Equipment:** PC, internet, office, advanced communication operation knowledge. **ADDITIONAL INFORMATION** Requires the ability to meet the physical requirements of the job, including physical transport, lifting, pulling, twisting, and equipment operation. May travel internationally. Field-based activities. * Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan. * In 2024, Terumo Blood and Cell Technologies reached $1\.5 billion in revenue. * We employ nearly 8,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo. * We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries. * Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare. + Respect – Appreciative of others + Integrity – Guided by our mission + Care – Empathetic to patients + Quality – Committed to excellence + Creativity – Striving for innovation **Job Segment:** Medical Device, Healthcare