Senior Community Manager

Description

Job Summary: We are looking for a Community Manager to manage and nurture our digital community, turning followers into brand advocates through genuine conversations and engagement strategies. Key Highlights: 1. Passion for innovation in an agile and challenging environment 2. Responsible for designing and launching a customer community 3. Transform customers into active members and amplify their voice If you are passionate about innovation and seek to work in an agile, collaborative, and challenging environment, this could be your opportunity! For our **Social Media** team, we seek someone enthusiastic about human connections and passionate about branding to manage and nurture our digital community. As a Community Manager, you will be responsible for conceiving and launching our customer community, as well as managing relationships across social channels alongside a teammate. Your goal is to turn followers into brand advocates through genuine conversations and engagement strategies. Interested but not based in Joinville? No problem — we support **remote/home office work.** **Responsibilities and Duties** * Develop the strategic plan for Asaas’ new customer community (purpose, rituals, tone of voice, and platform/hosting selection); * Create activation frameworks and long-term strategies to transform customers into active members; * Serve as the central point of contact between the community and related teams such as CRM, Customer Success, and Product; * Monitor and engage on social media channels (Instagram, LinkedIn, Twitter/X, TikTok, Discord, etc.), maintaining the brand’s tone of voice; * Design and execute tactics to increase positive sentiment and organic interaction within the community; * Identify external trends and conversations where the brand can meaningfully participate; * Proactively identify reputation bottlenecks and respond to negative feedback with resolution focus and empathy; * Act as an amplifier of our customers’ voices within the Branding team, conducting community-based research to genuinely understand them and generate insights for our initiatives; * Monitor community KPIs (engagement rate, sentiment) and translate data into actionable insights for Marketing, Customer Support, and Product teams. **Requirements and Qualifications** * Solid experience managing social media or digital communities; * Completed undergraduate degree in marketing, communications, journalism, public relations, advertising, or related fields; * Ability to organize processes and workflows to be shared with others; * Impeccable writing skills and ability to adapt complex topics for diverse audiences; * Experience with monitoring tools (e.g., Buzzmonitor or other brand monitoring platforms); * Creativity and proactivity to contribute ideas to Branding initiatives; * Hands-on experience with tools such as Facebook Business Suite, Asana, Google Workspace; * Strong communication skills for cross-functional collaboration. **Additional Information** **Differentiators:** * Experience in technology, finance, or B2B companies. **Work Model:** * 8-hour daily schedule (Monday to Friday — we do not compensate for Saturdays); * CLT employment contract. **We are a Fintech**, a Payment Institution accredited by the Central Bank of Brazil, and **our purpose is to maximize business productivity through technology.** We offer a comprehensive solution for receivables management, payments, receivables anticipation, and serve over 200,000 clients — including freelancers, micro-entrepreneurs (MEI), and large enterprises. Our dream began in 2010 in Joinville/SC, and we believe the sky is not the limit for our growth. That’s why our team is now spread across Brazil! **Over 1,000 people dream together with Asaas — collaboratively, innovatively, efficiently, with autonomy and freedom to soar high.** Soaring high requires resources to live and work better, plus the freedom to manage them. That’s why we welcome and care for our team by offering benefits that support personal and professional growth: **For health and wellbeing:** We provide comprehensive medical and dental insurance (no co-payment), life insurance, medication reimbursement, and physical activity support. Additionally, Neon is our partner for financial wellness, and Zenklub supports physical and mental health (we offer 4 free monthly therapy or nutritionist sessions). At our headquarters, we also offer *quick massage.* **For meals and family:** Our flexible meal benefit is delivered via a Visa credit card — funds can be used as desired. At our headquarters, we offer *free food*, and for families, we provide childcare assistance, parental support programs, and extended maternity and paternity leave. **For education and growth:** Beyond a challenging and highly developmental environment, we offer an in-house training platform and an Education Assistance Program covering 70% of tuition fees for undergraduate and language courses, as well as course and book purchases — so our team never stops learning. **For high-quality remote work:** We provide a Home Office allowance, work equipment, furniture assistance, and partner with WOBA so our employees can use coworking spaces across Brazil whenever they wish. Explore our headquarters in Joinville/SC with **this virtual tour!** **Extras, because the Dream Team deserves them:** We offer a birthday Day Off, Happy Hour allowance, referral bonuses, annual goal-based bonuses, a Stock Options plan, and a relaxed, no-dress-code environment!