Senior Community Manager

Description

Job Summary: Manage and nurture the digital community, transforming followers into brand advocates through genuine conversations and engagement strategies. Key Highlights: 1. Passion for innovation in an agile and collaborative environment 2. Responsible for designing and launching a customer community 3. Acting as an amplifier of customers’ voices within the Branding team If you’re passionate about innovation and seek to work in an agile, collaborative, and challenging environment, this could be your opportunity! For our **Social Media** team, we’re seeking an enthusiastic individual who values human connections and is passionate about branding to manage and nurture our digital community. As a Community Manager, you’ll be responsible for designing and launching our customer community, as well as managing relationships across social media channels alongside a teammate. Your goal is to transform followers into brand advocates through genuine conversations and engagement strategies. Interested but don’t reside in Joinville? No problem—we support **remote/home office work.** **Responsibilities and Duties** * Develop the strategic plan for Asaas’s new customer community (purpose, rituals, tone of voice, and platform/hosting selection); * Create activation frameworks and long-term strategies to convert customers into active members; * Serve as the primary liaison between the community and related teams, such as CRM, Customer Success, and Product; * Monitor and engage on social media channels (Instagram, LinkedIn, Twitter/X, TikTok, Discord, etc.), maintaining the brand’s tone of voice; * Design and execute tactics to increase positive sentiment and organic interaction within the community; * Identify external trends and conversations where the brand can meaningfully participate; * Proactively identify reputation bottlenecks and respond to negative feedback with resolution-focused empathy; * Act as an amplifier of our customers’ voices within the Branding team, conducting community-based research to genuinely understand them and generate insights for our initiatives; * Monitor community KPIs (engagement rate, sentiment) and translate data into actionable insights for Marketing, Customer Support, and Product teams. **Requirements and Qualifications** * Proven experience managing social media or digital communities; * Bachelor’s degree completed in marketing, communications, journalism, public relations, advertising, or related fields; * Ability to organize processes and workflows to be shared with others; * Impeccable writing skills and ability to adapt complex topics for diverse audiences; * Experience with monitoring tools (e.g., Buzzmonitor or other brand monitoring platforms); * Creativity and proactivity to contribute ideas to Branding initiatives; * Familiarity with tools such as Facebook Business Suite, Asana, Google Workspace; * Strong communication skills for cross-functional collaboration. **Additional Information** **Preferred Qualifications:** * Experience in technology, finance, or B2B companies. **Work Model:** * 8-hour daily schedule (Monday–Friday—no Saturday compensation); * CLT employment contract. **We are a Fintech**, a Payment Institution accredited by the Central Bank of Brazil, and **our mission is to maximize business productivity through technology.** We offer a comprehensive solution for billing management, payments, receivables anticipation, and serve over 200,000 clients—including freelancers, micro-entrepreneurs (MEI), and large enterprises. Our dream began in 2010 in Joinville/SC, and we believe the sky is not the limit for our growth. That’s why our team today spans multiple regions across Brazil! **Over 1,000 people dream together with Asaas—collaboratively, innovatively, efficiently, autonomously, and freely soaring high.** Soaring high requires resources to live and work better—and freedom to manage them. That’s why we welcome and care for our team by offering benefits that support personal and professional growth: **For health and well-being:** We provide full-coverage medical and dental plans, life insurance, medication purchase assistance, and physical activity support. Additionally, Neon is our partner for financial wellness, and Zenklub supports physical and mental health (offering four free monthly therapy or nutritionist sessions). At our headquarters, we also offer *quick massage.* **For meals and family:** Our flexible meal benefit is delivered via a Visa credit card—the balance may be used however each person prefers. At our headquarters, we offer *free food*, and for families, we provide daycare assistance, parental support programs, and extended maternity and paternity leave. **For education and growth:** Beyond a challenging and highly developmental environment, we offer an in-house training platform and an education assistance program covering 70% of tuition fees for undergraduate studies and language courses, as well as course and book purchases—ensuring our team never stops learning. **For high-quality remote work:** We offer home office allowances, work equipment, furniture subsidies, and a partnership with WOBA, enabling our employees to use coworking spaces across Brazil whenever desired. Take a virtual tour of our headquarters in Joinville/SC **here!** **Extras—because the Dream Team deserves them:** We offer a birthday day off, Happy Hour allowance, referral bonuses, annual performance-based bonuses, a Stock Options plan, and a relaxed, no-dress-code environment!