Implementation Analyst

Description

Job Summary: We are seeking a Mid-Level Implementation Analyst to lead projects, provide technical and consultative support, and drive continuous improvement of implementation processes for the hotel industry. Key Highlights: 1. Lead and oversee multiple implementation projects 2. Act as a client consultant 3. Provide empathetic and personalized support **Mid-Level Implementation Analyst \- Omnibees** At Omnibees, we are driven by innovation and passion for transforming the hospitality industry through technology. With intelligent and integrated solutions, we connect hotels to multiple distribution channels, optimizing results and boosting sector performance. The Implementation team ensures clients begin their journey with us in the best possible way — with agility, clarity, and maximum alignment to hotel industry needs. We seek a candidate with strong technical and organizational skills who enjoys close interaction with clients, leading implementations with quality and autonomy. **Important:** This is a 100% on-site position at our Paulista office — São Paulo (SP). **Responsibilities and Duties** **Responsibilities** * Lead and oversee multiple implementation projects, ensuring adherence to timelines, scope, and quality standards. * Monitor implementation KPIs and cycle time, contributing to continuous improvement of departmental KPIs. * Document configurations and interactions, ensuring traceability and organization of all processes. * Manage tickets and requests during implementation, responding promptly and communicating clearly with clients. * Provide specialized technical support, resolving challenges and guiding hoteliers on best practices for solution usage. * Act as a client consultant, understanding their operational specifics and proposing optimal paths within Omnibees solutions. * Conduct alignment meetings, presenting schedules, responsibilities, and project progress. * Perform technical validations and audits upon completion, ensuring deliverables and expectations are aligned. * Identify opportunities to improve departmental processes and tools, collaborating on internal optimization initiatives. * Provide empathetic and personalized support, always focusing on customer satisfaction and delivery quality. **Requirements and Qualifications** **What is essential for this role:** * **Implementation project management:** managing multiple clients simultaneously, ensuring deadlines, quality, alignment, and comprehensive documentation. * **Technical and consultative support:** resolving complex challenges, advising on best practices, and proposing solutions that optimize hotel operations. * **Relationship building and communication:** delivering personalized service, holding clear meetings, and building trust throughout the implementation lifecycle. * **Continuous improvement and operational efficiency:** analyzing KPIs, identifying opportunities, and collaborating on process and tool evolution. **It’s a strong plus if you:** * Are proactive, persuasive, and highly organized * Have an active commercial profile for direct sales * Excel in teamwork * Are customer-focused #### **We are the** **HIVE Group**, passionate about transforming the hotel industry with technology — connecting hotels and travelers simply, securely, and scalably. Present in **Portugal**, **Brazil**, **Colombia**, and **Mexico**, we are Latin America’s largest hotel technology platform. #### **Our strength lies in three major pillars:** #### **Omnibees**, a leader in distribution, sales, and marketing solutions. #### **Bee2Pay**, a fintech specializing in payments and financial services. #### **Niara**, connecting new buyers to hotels. #### **Together, we create a complete ecosystem for the hotel industry, offering tools ranging from distribution and data intelligence to CRM, e-commerce, and payments. Omnibees, our flagship company, already connects over 9\.500 hotels to 750 sales channels, processing more than 15 billion transactions annually.** #### **All this is possible because we believe in the power of innovation — and above all, in people. Our BeeHivers team makes the difference every day, accelerating tourism digitalization and building a success story that continues to grow!** #### **Our Culture: Work, Transparency, and Happiness** #### **Work** #### **We deliver with excellence, constantly learning and evolving. Our goals are ambitious, and our execution is efficient.** #### **Transparency** #### **We trust each other, value authenticity, and grow through clear, constructive feedback.** #### **Happiness** #### **We foster a collaborative, resilient, and open environment welcoming new ideas, promoting both personal and professional growth.** #### **Our secret?** #### **More than 400 dedicated professionals committed to transforming tourism with innovative solutions and exceptional results. After all,** **together, we go further!**