Job Summary: We are seeking a Senior Unit Manager to lead the operations of a hair health and aesthetics clinic, ensuring profitability, an engaged team, and delighted customers. Key Highlights: 1. Lead and develop the team to ensure high performance and engagement. 2. Manage the unit's full operation with a focus on customer excellence. 3. A meritocratic environment offering autonomy and an expanding career development plan. Are you passionate about management, results, and customer experience? At Dr. Hair — a leading clinic in non-surgical hair health and aesthetics — we are looking for a Senior Unit Manager to lead a rapidly growing operation. Your purpose will be to ensure a highly profitable unit with an engaged team and delighted customers, maintaining the brand’s excellence standards. Manage the unit’s full operation (customer service, scheduling, inventory, facilities). Lead, develop, and monitor team performance. Track key performance indicators (revenue, conversion rate, average transaction value, NPS). Implement routines, processes, and quality standards. Collaborate closely with the sales team to boost sales. Ensure excellence across the entire customer journey — from first contact through post-service. Report results and action plans to the executive leadership. **Requirements:** **Mandatory Requirements:** Proven experience as a unit, store, clinic, or service operation manager. Experience managing customer service and/or sales teams. Proficiency in performance indicators (KPIs) and visual management routines. Hands-on profile, results-oriented, and process-driven. Availability for in-person work during business hours, including Saturdays. **Preferred Qualifications:** Experience in aesthetics clinics, healthcare, dentistry, or franchises. Prior experience in high-customer-volume businesses. Familiarity with CRM systems and customer service management tools. Degree in Business Administration, Commercial Management, or related fields. Benefits At Dr. Hair, you’ll find a meritocratic environment with autonomy to manage your unit and real opportunities for growth. Fixed CLT salary \+ aggressive performance-based bonus. Career development path within a nationwide expanding network. Ongoing training in management, sales, and customer experience. A collaborative environment with close support from executive leadership.