Job Summary: Work as a Level 1 Technical Support Analyst, collaborating with teams to implement innovative solutions, with an emphasis on results, analytical thinking, and agile methodology. Key Highlights: 1. Collaborative environment focused on generating value for customers 2. Working with cutting-edge technologies in a challenging environment 3. Focus on developing socially valuable solutions (healthcare) **Address** São Paulo, SP **What is the work environment like?** At Touch Health, support professionals collaborate with project managers, business analysts, and IT technology specialists to create and implement innovative solutions that transform the lives of our customers. Our teams are exposed to a wide variety of situations. They have autonomy to propose and discuss ideas within a collaborative environment centered on generating value for customers. **Responsibilities for this Opportunity** We are seeking professionals for the position of Level 1 Technical Support Analyst. The professional will be responsible for handling customer service requests, providing first-level technical support, monitoring systems, and escalating incidents to higher levels when necessary. We seek individuals who share our enthusiasm and energy, possess critical thinking and analytical skills, focus on concrete results, and are willing to work in agile and challenging environments. * Provide first-level system support. * Register, triage, categorize, and track service requests. * Serve as the primary point of contact with customers for receiving requests. * Monitor the service request queue, ensuring SLA compliance. * Resolve low-complexity requests and appropriately escalate to higher levels when required. * Support automation of simple operational routines. **Requirements** **Mandatory Requirements:** * Completed or ongoing undergraduate degree in Information Technology. * Residency in São Paulo city or metropolitan region. * Prior experience in customer service. * Strong verbal and written communication skills. * Technical English for reading. * Proficiency in spreadsheets (Excel or Google Sheets). * Basic programming knowledge for routine automation. **Desirable Requirements:** * Knowledge of Linux. * Knowledge of SQL. * Experience with service request management tools. **Benefits** * Gym / Sports Activities * Medical Assistance * Dental Assistance * Private Pension * Life Insurance * Corporate University * Meal Allowance * Food Allowance * Transportation Allowance **Organization’s Mission** Our mission is to combine technical excellence, business knowledge, commitment, and collaboration among talents to develop software enabling customers to deliver personalized yet efficient services, operate simply in complex environments, and transform their expertise into business value. **About the Organization** Touch comprises two partner companies: **Touch Health** and **Inovapar Solutions**. Touch Health is a company specializing in software solutions for the healthcare sector. It serves some of Brazil’s largest healthcare companies, delivering cutting-edge technology in strategic areas. With over 20 years in the market, Touch Health employs a highly qualified workforce, offers a challenging and collaborative environment, and has been repeatedly recognized for many years as one of the best companies to work for in Brazil and Latin America, according to the GPTW — Great Place to Work Institute ranking. Inovapar is a technology solutions company serving the healthcare sector, offering consulting, projects, system integration, and implementation services. Inovapar belongs to the Touch Tecnologia Group and distributes Touch Health’s solutions nationwide. It provides solutions for clinics, hospitals, and laboratories, including business analysis, implementation management, support, and system integration services. With over 15 years in the market, Inovapar operates across multiple Brazilian states. Its multidisciplinary team of consultants, implementation specialists, and support staff understands clients’ challenges and proposes tailored solutions meeting each client’s specific needs. Join us to work with cutting-edge technologies in a collaborative, flexible, and challenging environment. **Why work with us?** We invest in each of our talents because we believe outstanding solutions emerge from a healthy work environment. We encourage our employees to go beyond through technological challenges. To achieve this, we train and regard our team as our greatest asset—hence our consistent recognition as one of the best companies to work for in Latin America. Working here means working in a collaborative and accessible environment. Everyone on the team has space to voice opinions. Horizontal structures enable information and knowledge to flow freely among employees, increasing team engagement and service quality while maximizing our talent potential. We develop high-value solutions for society, as we operate in the healthcare sector—indirectly, we care for lives. Therefore, harmony among team members and between personal and professional life is fundamental to us.