Description
Job Summary:
Manage and coordinate customer service teams, ensuring service quality and collaborating to improve customer experience.
Key Highlights:
1. Customer service team leadership
2. Focus on quality and improvement of customer experience
3. Interdepartmental collaboration
**Opportunity:** We are seeking a Customer Relationship Supervisor to join the YOU.BPOTECH team. This is an on-site position offering the chance to be part of an innovative company in the customer service industry.
**Responsibilities:**
* Manage the customer service team
* Coordinate activities and ensure service quality
* Monitor and analyze performance metrics
* Collaborate with other departments to enhance customer experience
**Requirements:**
* Experience managing customer service teams
* Knowledge of customer service processes and problem resolution
* Ability to lead and motivate a team
* Communication and conflict resolution skills
**Benefits:**
TotalPass
* ️ Day Off
VR or VA
Transportation allowance (no cap)
Health insurance
Dental insurance
Career development plan
Childcare assistance
University partnership program
Development plan
Minimum Education: Bachelor's Degree