Job Summary: Lead, motivate, and develop the operator team to achieve and exceed sales and conversion targets, ensuring operational efficiency and service quality. Key Highlights: 1. Leadership and development of a high-performance sales team 2. Focus on goals, conversion, and customer satisfaction 3. Creation and execution of strategies to boost results Lead, motivate, and develop the operator team with absolute focus on achieving and exceeding sales and conversion targets. Ensure operational efficiency, quality in commercial outreach, and delivery of a service experience that converts leads into satisfied customers. * **Ensure high commercial performance** of the team by developing excellence in sales approach, objection handling, and absolute focus on conversion and patient satisfaction; * **Consistently exceed individual and collective sales targets** set by the company; * **Monitor and analyze performance indicators daily** (sales funnel, targets vs. output, average handling time [AHT], and conversion rates), designing strategies and incentive campaigns to accelerate monthly results; * **Drive the sales team’s growth** through performance diagnostics, identification of commercial gaps, and application of precise, targeted feedback; * **Develop and execute monthly action plans** focused on boosting results and recovering underperforming operators; * **Conduct quality monitoring with a commercial focus**, evaluating the application of persuasion techniques, argumentation, and sales closing, translating findings into practical feedback; * **Continuously train and update operators** on advanced sales techniques, mental triggers, and comprehensive mastery of the product/service portfolio; * **Lead, motivate, and engage the team** in a competitive yet healthy environment, focused on relentless pursuit of exceptional results; * **Mediate conflicts and manage organizational climate**, directing team energy toward goal achievement and collaboration. **Prerequisites:** * **Proven experience leading Call Center teams focused on Sales** (Outbound and Inbound); * **Strong command of sales techniques, negotiation**, objection handling, and customer retention strategies; * **Strong KPI-driven management skills**, with emphasis on conversion, productivity, and achievement of aggressive targets; * **People development capability**, focused on transforming operators into high-performing commercial professionals; **Preferred Qualification:** Experience in healthcare, clinics, or benefits products/services sales management Education (Level and Field of Study): Completed or nearing completion of a Bachelor’s degree in Business Administration, Management Processes, Commercial Management, or related fields. Desired Experience: Minimum of **02 years** of experience managing commercial teams.
João Silva
Indeed · HR
João Silva
Indeed · HR
