Store Supervisor

Description

Job Summary: A professional to coordinate and guide the team, ensure excellence in customer service, and support management in developing strategies and monitoring key performance indicators. Key Highlights: 1. Leadership and team development in a collaborative environment. 2. Focus on excellence in customer service and customer experience. 3. Strategic support and performance analysis for store growth. ***ATTENTION*** We recommend carefully reviewing all information in your resume before completing registration, ensuring that all mandatory fields are filled out before proceeding to the next step. After completing registration, please wait for our follow-up email to proceed with the next steps. We suggest regularly checking your inbox as well as your spam folder to ensure no important communication is missed. **ABOUT THE HIRING COMPANY:** The Mundo Verde Store – Barra Shopping has been operating in the health and wellness market in Salvador for 25 years, recognized for product quality, exceptional customer service, and a pleasant environment. In 2025, it received the award for “Most Beautiful Franchise Store” in Brazil from the Mundo Verde franchise network, reinforcing its commitment to excellence, innovation, and customer experience. The company values employee development, features active leadership, and fosters a light, proactive, and collaborative organizational climate. Working here means being part of a team that invests in continuous learning and strives to deliver the best to customers every day. **RESPONSIBILITIES:** * Coordinate and guide the store team in performing daily activities. * Monitor employee performance, providing continuous feedback and focusing on results. * Ensure service quality and standardization, prioritizing excellence in customer experience. * Organize work schedules, task assignments, and support conflict resolution. * Supervise and guide the team on operational routines: organization, cleaning, product expiry dates, restocking, and product display. * Assist management in developing the team’s Training Plan and in training delivery. * Support planning and monitoring of store KPIs: revenue, average transaction value, number of customers, gross margin (COGS), inventory turnover, and losses. * Propose strategic sales and marketing initiatives to achieve targets. * Assist in report analysis, KPI tracking, and decision-making. * Operate the cash register when necessary. **REQUIRED COMPETENCIES:** * Effective communication. * Leadership. * Organization. * Results orientation. * Proactivity. **HIRING COMPANY DETAILS:** * **Company:** Mundo Verde – Barra Shopping. * **Work Location:** Salvador / BA. * **Employment Type:** CLT (Consolidation of Labor Laws). * **Work Schedule:** 44 hours per week – rotating 6x1 schedule (shopping mall hours) Requirements: * Completed undergraduate degree (Administration, Nutrition, or related fields). * Experience in results-oriented management. * Proficiency with management tools: Excel, PowerPoint, presentations, and spreadsheets. * Comfort with systems and technology. * ERP system experience preferred. * Customer service experience preferred. * Intermediate Excel knowledge preferred. * Experience presenting results (PowerPoint, Canva) preferred. * Digital marketing and CRM knowledge preferred. * Intermediate AI knowledge preferred. Benefits * Salary: R$ 2.200,00. * Monthly bonus: up to R$ 600,00. * Transportation allowance. * Meal allowance: R$ 21.00/day (20% employee contribution) *Please note that profile definition, compensation, benefits offered, and post-hire management practices are solely the responsibility of the Hiring Client.*