SERVICE ANALYST I

Description

### **Responsibilities** Process Service Orders (SO) for field technicians. Meet SO deadlines according to SLAs and established timeframes. Guarantee the confidentiality and reliability of customer information. Collaborate with support departments to resolve customer issues. Support technicians in executing SOs. Monitor technicians’ work schedules based on demand and capacity. Develop execution strategies and conduct pre\-contact with customers. ### **Education** High school diploma; currently pursuing higher education ### **Additional Requirements** On-site work at Building 236 (downtown) Availability required on weekends. ### **Behavioral Competencies** Proactivity Analytical thinking. ### **Position Overview** ENSURE CUSTOMER NEEDS ARE MET; IDENTIFY AND PROSPECT NEW BUSINESS OPPORTUNITIES WITH A FOCUS ON ENTERPRISE AND GOVERNMENT SEGMENTS, ALIGNED WITH COMPANY STRATEGIES. ALSO CONTRIBUTE TO ACHIEVING AND/OR EXCEEDING CR RESULTS THROUGH MANAGEMENT OF ONE’S CLIENT PORTFOLIO AND TARGETS FOR NEW SALES AND RECURRING REVENUE. ### **Benefits** Transportation Allowance: Yes, Transportation Assistance, Meal Voucher: Yes, Food Assistance: Yes, Medical Insurance: Yes, Dental Insurance: Yes, Life Insurance: Yes, Other Benefits: Dr Mais Saúde, Gympass, PsicologiaViva, among others ### **Working Hours:** Mon/Fri 10:00 AM to 8:00 PM (120-min lunch break) \| 200 hours/month