RECEPTIONIST - DOM PEDRO

Description

Job Summary: The Diagmed Group is seeking a Receptionist to work on the frontline of patient care, delivering welcoming and humanized service. Key Highlights: 1. Welcoming and humanized patient care 2. Strategic position on the frontline of service delivery 3. Opportunity to make a difference in patients' lives The Diagmed Group has built its history through pioneering spirit and perseverance. With 30 years of market presence, we consistently invest in state-of-the-art technology and a highly skilled professional team, earning recognition for meeting each patient’s individual needs through unique and humanized care. Throughout our journey, we have expanded our portfolio of diagnostic exams and deliver precise diagnoses across five cities in the interior of São Paulo: Campinas, Jundiaí, Indaiatuba, Sumaré, and Hortolândia. Our specialty is diagnostic medicine, and our purpose is to respect and care for lives. Reception is one of the most strategic positions within the Diagmed Group, as the professional works directly on the frontline of our service, maintaining direct contact with all our clients and patients. We provide welcoming and humanized service, where you are the protagonist of this care model. **Responsibilities and Duties** * Provide in-person reception services, guiding patients at the unit regarding questions or ticket issuance; * Deliver patient test results, verifying data in the system and confirming completion; * Issue attendance certificates/proof-of-attendance documents for patients or accompanying persons, either in person or via e\-mail; * Respond to and resolve inquiries regarding result and report delivery via e\-mail; * Generate test lists and sort them according to demand; * Sort and dispatch tests via SEDEX, entering postal tracking data into the system; * Receive documentation and tests from other units; * Archive tests alphabetically by department; * Provide in-person service for test and report collection; * Verify radiological images and reports against physician orders; * Sort various tests and group them per physician request; * Verify personal data recorded on radiological films per registration form; * Cross-check physician orders with performed images; * Access the system to confirm data and mark tests as “enveloped”; * Populate the Complement Spreadsheet; * Populate the Correction Spreadsheet; * Populate the Image and CD Result Anticipation Spreadsheet; * Intermingle exam images and sort them into the corresponding patient folder; * Sort each physician’s workload and group images before forwarding them to the physician via mobile device; * Print images and reports, and verify quantity of prior exams; * Respond to e\-mail inquiries about reports and deadlines; * Verify listings from various departments. **Requirements and Qualifications** * Excellent attention to detail for verifying data and documents; * Ability to organize files; * Time management and prioritization skills; * Clear, concise, and courteous communication, both in person and via e\-mail; * Professional demeanor with empathy toward patients and companions; * Ability to collaborate effectively within a team and across departments; * Proficiency in computer applications (Microsoft Office suite); * Prior experience in customer-facing roles. **Preferred Qualifications:** * Previous experience in clinics or hospitals; * Familiarity with clinical/hospital management systems (e.g., Tasy, MV, or similar). **Additional Information** **Benefits:** Meal voucher, Food allowance, Medical insurance, Dental insurance, and Total Pass. **Employment Type:** CLT employment contract, onsite work. **Working Hours:** Monday to Friday: 10:00 AM to 7:00 PM (alternating shifts from 11:00 AM to 7:00 PM) Alternate Saturdays: 6:45 AM to 1:00 PM With 30 years of market presence, the **Diagmed Group** has built its legacy on pioneering spirit and perseverance. From the outset, we have invested in cutting-edge technology and a highly qualified team of professionals, committed to meeting each patient’s individual needs through unique and humanized care. Throughout our journey, we have expanded our portfolio of diagnostic exams and now offer precise diagnoses across five cities in the interior of São Paulo: **Campinas**, Jundiaí, Indaiatuba, Sumaré, and Hortolândia. In our continuous pursuit of innovation, we have expanded our services to include laboratory testing. Now, our patients can complete all their exams and store their full results history at a single diagnostic center—maintaining the quality and efficiency that have always defined **Diagmed**. In 2024, we took another significant step forward in our growth journey with the inauguration of a medical specialties clinic at Parque Dom Pedro Shopping. Offering over 25 medical specialties, our goal is to provide greater comfort and efficiency for our patients—delivering all necessary care in a single location. Our purpose is simple yet powerful: to respect and care for lives. We continue advancing with this mission, always focused on delivering the best in health and well-being for everyone who trusts the **Diagmed Group**.