Receptionist

Description

Job Summary: The receptionist is the first impression of the company, welcoming and directing clients, suppliers, and visitors, while also supporting administrative processes and undergoing continuous development for new roles. Key Highlights: 1. First impression of the company, welcoming and directing the public. 2. Supports administrative processes and conducts monitoring. 3. Continuous development and preparation for new roles and positions. **HOW WILL YOU STAND OUT HERE?** The receptionist is the first impression of the company, responsible for welcoming and directing clients, suppliers, and visitors, as well as performing supportive administrative tasks. At Imóveis Crédito Real, the receptionist plays a strategic and multifunctional role: not only guiding service delivery but also supporting administrative processes, conducting monitoring, maintaining spreadsheet controls, making client calls, and providing welcoming support to both external and internal stakeholders. The company believes in the continuous development of its talent; therefore, the receptionist receives ongoing training and preparation to advance into new roles and positions, based on demonstrated commitment, performance, and alignment with CR’s values. This competency profile describes the essential skills and knowledge required for success in this role. 1\. Communication * Clarity and conciseness: conveying information clearly and succinctly, adapting language to the target audience. * Active listening: attentively listening to clients’ needs and questions, demonstrating interest and empathy. * Verbal and nonverbal expression: communicating effectively through speech, tone of voice, posture, and gestures. * Questioning skill: formulating relevant questions to understand client needs and appropriately direct them. 2\. Customer Service * Courtesy and empathy: treating all clients with respect, politeness, and attention, demonstrating understanding and willingness to help. * Customer orientation: identifying needs and proactively offering information and solutions. * Problem resolution: handling complaints and conflict situations calmly, professionally, and efficiently. * Expectation management: informing clients about timelines and procedures, keeping them updated on their requests. 3\. Technical Knowledge * Computer literacy: proficiency in office software (Word, Excel, PowerPoint) and customer service systems. * Administrative routines: familiarity with reception procedures, document and file organization. * Company knowledge: understanding basic information about the company, its products and services, to adequately guide clients. 4\. Behavioral Skills * Organization: maintaining a clean and functional reception area, with work materials orderly and easily accessible. * Punctuality: adhering to scheduled hours and deadlines. * Responsibility: diligently carrying out assigned tasks and ensuring smooth reception operations. * Proactivity: anticipating clients’ and the company’s needs, seeking solutions and improvements. * Teamwork: collaborating with colleagues to foster a harmonious and productive environment. * Discretion: maintaining confidentiality of information accessed at the reception. * Flexibility: adapting to various situations and demands while remaining calm and professional. 5\. Appearance and Demeanor The receptionist represents Crédito Real’s institutional image and must maintain a personal appearance consistent with the corporate environment and the company’s standards. This includes general hygiene, hair, nails, and attire; wearing clothing appropriate for a professional setting, avoiding transparency and excessive tightness, as well as formal footwear. Professional demeanor, courtesy, and appearance aligned with CR’s DNA reinforce the values of credibility, seriousness, and hospitality that guide public service. 6\. Preferred Qualifications * Experience in reception or customer service. * Courses in customer service, communication, or secretarial studies. **Work Location: On\-site** Trindade Branch \- Florianópolis/SC **Working Hours:** Monday to Friday, 8:30 AM to 5:45 PM (1\-hour break) * **People with disabilities are welcome in all our opportunities.** **Requirements** **Education** * High School Diploma * Bachelor’s Degree * Technologist Degree * Technical Education