Receptionist - Hortolândia

Description

Job Summary: A customer service professional responsible for performing various administrative and support tasks in a clinical/hospital setting, requiring attention to detail, organizational skills, and empathy. Key Highlights: 1. Excellent attention to detail for verifying data and documents 2. Clear, concise, and courteous communication with patients and team members 3. Ability to work collaboratively in a team and cooperate across different departments Description: * Excellent attention to detail for verifying data and documents; * Ability to organize files; * Time management and prioritization of tasks; * Clear, concise, and courteous communication, both in person and via e\-mail; * Professional demeanor with empathy when interacting with patients and companions; * Ability to work collaboratively in a team and cooperate across different departments; * Proficiency in computer applications (Microsoft Office suite); * Prior experience in public-facing customer service. Preferred Qualifications: * Previous experience in clinics or hospitals; * Familiarity with health insurance providers (e.g., Unimed, Bradesco, Sul América, Amil, PHS, Proasa, Clínica da Cidade, etc.); * Knowledge of clinical/hospital management systems (e.g., Tasy, MV, or similar). * Provide in-person service by guiding patients at the facility regarding questions or ticket issuance; * Initiate patient registration in the system; * Process exam authorizations through health insurance providers; * Schedule exams in person; * Instruct patients on exam preparation requirements; * Collect payments for exams; * Receive and close cash register; * Issue invoices; * Close batches of referral forms and forward them to billing; * Deliver patient test results, verify data in the system, and mark as completed; * Issue attendance certificates/proof-of-attendance documents for patients or companions, either in person or via e\-mail; * Respond to and resolve inquiries regarding result and report delivery via e\-mail; * Generate exam lists and sort them according to demand; * Responsible for sorting and dispatching exams via SEDEX and entering postal tracking data into the system; * Receive documentation and test results from other facilities; * Archive exams alphabetically by department; * Provide in-person service for test and report collection; * Verify radiological images and reports against physician orders; * Sort various exams and group them per physician request; * Verify personal data recorded on radiological films against patient registration records; * Cross-check physician orders and performed imaging studies; * Access the system to confirm data and mark exams as “enveloped”; * Update the supplementary worksheet; * Update the correction worksheet; * Update the worksheet for early release of imaging results and CDs; * Interleave exam images and sort them into corresponding patient folders; * Sort and group imaging studies by requesting physician and forward them to the physician’s mobile device; * Print images and reports, and verify the quantity of prior exams; * Respond to e\-mail inquiries regarding reports and turnaround time; * Verify listings from various departments. 2512110202491649326