Reception Assistant

Description

Job Summary: A hospital receptionist welcomes patients, schedules appointments/exams, registers new patients, organizes documents, and manages phone calls, ensuring efficient workflow and humanized care. Key Highlights: 1. Friendly and humanized service during sensitive moments 2. Professional confidential management of appointments and medical records 3. Administrative support and liaison with health insurance providers The hospital receptionist is the first point of contact, responsible for **welcoming patients, scheduling appointments/exams, registering patients, organizing documents, managing phone calls, and providing administrative support**, ensuring efficient workflow and humanized care—critical to patient experience and smooth operation of the healthcare facility. **Key Responsibilities:** * **Reception and Welcoming:** Greet, guide, and reassure patients and their families, delivering friendly and humanized service during sensitive moments. * **Appointment Management:** Schedule, confirm, and reschedule appointments, exams, and procedures using hospital management systems. * **Patient Registration and Medical Records:** Collect, update, and organize patient data while maintaining professional confidentiality and handling medical records. * **Administrative Support:** Manage incoming documents and health insurance authorizations; assist with internal organization and communication. * **Liaison:** Communicate with health insurance providers and other departments to resolve pending matters. **Essential Skills:** * Organization and proactivity. * Strong communication and interpersonal skills. * Empathy when interacting with patients. * Ability to multitask efficiently. \* Employment Type: Full-time CLT Salary: R$2\.405,00 \- R$2\.507,50 per month Benefits: * Medical insurance * Dental insurance * Childcare allowance * Meal allowance * Transportation allowance