Receptionist

Description

Job Summary: Operational professional responsible for receiving and guiding patients, scheduling appointments, managing registrations, and supporting administrative routines in a clinic or hospital. Key Highlights: 1. Patient flow management and organization are essential 2. Focus on communication, empathy, and proactivity 3. Opportunity to develop administrative and customer service skills **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8 AM to 6 PM, with a 2-hour lunch break **Level:** Operational **Employment Type:** Permanent – CLT* Receive and guide patients, companions, and visitors; * Provide information regarding appointment hours, departments, physicians, and procedures; * Answer telephone calls and relay messages; * Schedule appointments, exams, and procedures; * Confirm appointment times and reschedule calendars when necessary; * Record patient arrivals and departures; * Register new patients in the system; * Update personal data and health insurance information; * Request and verify medical insurance authorizations; * Issue service invoices and billing guides; * Verify and organize documentation for the billing department; * Support administrative areas as needed; * Notify staff of patient arrivals; * Assist in directing patients to departments such as triage, emergency, or consultation rooms. **Requirements:*** Completed high school (Mandatory) * Preferred: 6 months’ experience in clinical or hospital reception * Experience with hospital management systems (Tasy, Konsist, MV) is a plus Soft skills: * Courtesy * Communication * Organization * Professional demeanor * Proactivity * Empathy. Hard skills: * Basic to intermediate computer literacy * Telephone customer service * Appointment scheduling * Administrative routines * Understanding of humanized care. **Benefits:** Medical assistance, Dental assistance, Childcare allowance, Internal benefits, Meal voucher, Transportation voucher