Platform Analyst

Description

Job Summary: We are seeking a professional to operate and monitor the iGaming platform back-office, manage player accounts, transactions, bonuses, and KYC, ensuring compliance and efficiency. Key Highlights: 1. Dynamic, results-oriented environment with leadership and autonomy. 2. Opportunity to grow within a pioneer company in digital entertainment. 3. Focus on technology, innovation, and automation of operational processes. **About Us** **We are continuously evolving \-** strengthening our infrastructure, expanding our capabilities, and advancing to the next level of digital entertainment in Brazil. We remain pioneers, driven by ambition, technology, and a focus on scale. We operate in real time, with millions of decisions occurring every second, and we seek people who want to grow alongside this journey. Here, you will find a dynamic, results-oriented environment where leadership, autonomy, and accelerated learning are part of daily life. We value those who leverage technology, embrace challenges, and aim to build something great. *If you want to join a company undergoing continuous evolution—raising the bar and opening new opportunities—Apostou could be your next step.* **Key Responsibilities** * Operate and monitor the iGaming platform back-office, managing player accounts, transactions, bonuses, and KYC, ensuring execution in line with policies. * Configure and maintain operational tools for CX, Fraud, and Compliance teams—including help desk, monitoring systems, KYC, chat, and telephony. * Process and resolve high-complexity operational requests escalated from customer support—account adjustments, transaction releases, bonus corrections. * Monitor real-time availability and performance of operational systems, identifying and reporting failures to the Technology team. * Execute platform configurations under guidance from Product and Compliance teams—bonus parameters, betting limits, responsible gaming settings. * Support operational KYC processes—including document verification, profile analysis, and back-office status updates. * Produce periodic operational reports—transaction volumes, pending withdrawals, open tickets—for CX, Risk, and Compliance teams. * Collaborate with the Fraud & Risk team to execute account blocks and withhold suspicious withdrawals. Support implementation and testing of new features, participating in UATs and validating configurations prior to go-live. * Identify opportunities for automation and operational process improvement to reduce manual effort. Perform transaction reconciliation and identify discrepancies between the back-office and financial reports. Support regulatory audits by providing data, reports, and operational evidence. Requirements: **What We Expect From You** * Experience operating back-offices of digital platforms. * Basic/intermediate SQL and advanced Excel skills. * Hands-on experience with help desk tools (e.g., Zendesk) and transaction monitoring systems. * Knowledge of operational KYC and LGPD as applied to operations. * Minimum of 3 years in digital platform or iGaming back-office operations. * Bachelor’s degree in Information Systems, Business Administration, Engineering, or related fields. * Intermediate/advanced English for tool usage and vendor communication. **Differentiators That Will Strengthen Your Application** * Prior experience in an iGaming back-office. * Experience conducting UATs and validating new features. * Use of generative AI in operational contexts. * Basic Spanish. Benefits * iFood Benefits * Health Insurance * Dental Insurance * Commuting Support * Birthday Day Off * *Benefits applicable to CLT contracts only* If you seek challenges, continuous learning, and wish to stand out by your contributions, grow with us. ***We’re excited to meet you!***