HCN - Reception Assistant

Description

Job Summary: The reception assistant is the first point of contact in the hospital environment, responsible for welcoming patients with empathy and ensuring an efficient patient flow. Key Highlights: 1. Greet patients with cordiality and empathy 2. Optimize hospital patient flow 3. Support healthcare professionals to deliver prompt service The **reception assistant** plays a fundamental role in the hospital environment, often serving as the first point of contact between the patient and the healthcare institution. This role involves greeting patients, companions, and visitors cordially and empathetically, minimizing patient anxiety and conveying confidence in the service. **Salary:** R$1\.683,20 **Work Schedule:** 220 hours (Monday to Friday) **Work Modality:** In-person **Responsibilities and Duties** * Perform initial patient and companion intake, receiving them in a welcoming manner, registering personal data in the hospital system, ensuring patients have a positive first impression of the institution and that their care process begins efficiently; * Direct patients to respective departments (consultation rooms, diagnostic tests, inpatient units, etc.) using knowledge of internal hospital workflows to optimize processes and prevent delays in care; * Monitor patient flow at reception, recording and tracking waiting times and providing updates on care progress using monitoring tools to optimize processes and avoid queues and overcrowding; * Answer telephone calls, providing information about appointment and test schedules and general guidance using the hospital’s telephone system to respond promptly and effectively to patient inquiries; * Support physicians, nurses, and other healthcare professionals by quickly providing patient status updates and directing them as needed, using efficient communication to ensure agile and well-coordinated care; * Perform other duties inherent to the position. **Requirements and Qualifications** * Completed high school education; * Full Microsoft Office suite proficiency; * Prior experience in this role. **Additional Information** * Fuel allowance; * Cafeteria; * SESC benefits; * Day Off. **IMED** is a nonprofit social organization promoting public health. The Institute is committed to community well-being and excellence in managing hospital units. Since 2013, we have combined cutting-edge technology, professional appreciation, and a humanized approach to deliver high-quality services within Brazil’s Unified Health System (SUS). Our focus on planning, rational resource use, and commitment to sustainability ensures quality care for the population in an environment of growth and collaboration. The Institute spares no effort to improve its work environment solely to provide high-quality services to those who depend on them. Motivated employees contribute to a high-performance environment: they produce more, interact better, become more passionate about their work, enhance organizational performance, and consequently increase customer satisfaction. Currently, we manage the **Trindade State Hospital** (Hetrin), the **Central-North Goiano State Hospital** (HCN) in Uruaçu, the **Formosa State Hospital** (HEF), the **Northeast Region State Polyclinics – Posse**, the **Entorno Region State Polyclinics – Formosa**, both in Goiás, and the **Brasilândia Municipal Hospital** (HMB) in São Paulo.